Blake Faulkner Email & Phone Number

Eagle Mountain, UT, US

Saratoga Springs, Utah, United States

• I lead a team of 18 sales floor associates, all of varying levels of mental/physical capacity and functionality, in shelving 3,000 items daily, organizing product, cleaning the area, and merchandising.
• My store and area received company-wide recognition by providing display examples for the new Operations Guide.
• I maintain 100% attendance for scheduled shifts and have picked up over 50 additional shifts to cover absent team members.

Saratoga Springs, Utah, United States

• I taught team members various methods of furniture repair, resulting in over $50,000 of product being sent to the sales floor instead of the compactor.
• I was selected as the primary trainer for all new associates who joined the team, totaling 19 individuals.
• I utilized all learning opportunities provided by the employer, including workshops, forklift certification, cashier training, and cross-training in all areas of the store.

Utah, United States

• I was given on-the-job training to learn SQL and Google Data Studio. I demonstrated my ability to learn new skills and systems, grasp new concepts, and adapt to new stress and expectations.
• I discovered data hygiene problems and spearheaded cleanup efforts. One case resulted in consolidating 43 redundant data sources down to 2 in a high-traffic Data Studio dashboard.
• I established a routine reporting process for the call center, which allowed new visibility into dozens of metrics for phone agents. This cut weekly ad hoc requests from phone teams by 75%.
• I uncovered an error that was allowing 10% of our purchased leads to be purchased again. This led to an internal overhaul of the lead purchase and review process.
• I devised, initiated, and worked on a project to revamp phone agent schedules. This put agents on the phones making outbound calls during times with the highest answer rates.
• I designed and maintained dozens of dashboards, utilizing clean-cut, easy-to-understand graphs, charts, and tables. These provided the data analytics perspective to promote data-driven decisions.

• I worked on dispute resolution for client loans. My emphasis was on satisfying federal requirements for SCRA (Military lending) loans.
• Developed a report that filtered out duplicate accounts, reducing work for the upkeep of military benefits by 83%. By eliminating these redundancies, I freed 120+ employee work hours for other tasks every month.

Lehi, Utah, United States

• I devised and tracked numerous projects, netting over $100,000 in new company profit. I rolled out multiple company-wide policy and procedure changes, resulting in improved efficiencies, increased capacities, and.
• I was actively engaged in revamping several facets of the company scheduling process, creating solutions for tedious repetition, missed deadlines, and ineffective communication between departments.
• I created an audit process for a 1st party billing document to ensure the accuracy and integrity of a monthly invoice of over $1 million.

Riverton, UT

• I reviewed member credit profiles to offer loan approvals, recommendations for debt restructuring, and financial planning.
• I directed my team in assisting 100s of members in saving $100,000s in interest and $10,000s in monthly payments.
• I managed daily operations of a branch, including member relations, conflict resolution, branch audits, supply ordering, on-hand cash supply, team scheduling, ATM upkeep, opening and closing procedures, and finding and.
• I used risk analysis to determine the availability of funds for transactions, wires, check deposits, and cashier check withdrawals.

West Jordan, UT

• I scheduled and directed Requirement & Scoping Meetings with company SVPs and VPs, focused on upcoming company projects and initiatives. From these meetings, I compiled notes and input from company leadership to create.
• I took the lead on dozens of projects and advised stakeholders, sponsors, and development teams. These projects implemented new features and enhancements to the mobile app and online banking website.
• I created and actively managed 1000s of test accounts used by the company and development partners. Additionally, I modified and altered these accounts for specific QA testing and scenario-based testing.

Cedar City, UT

Cedar City, UT