DataBlender is a boutique business consulting firm specializing in cloud-based workflow management solutions for small to medium sized businesses. Our services include: - Business Process Automation - Business Application Development - Quickbase Application Administration - Pipelines / Workato / Zapier Connector Services - SaaS Applications Integration

- Establish and Implement training plan for all new hires - Train existing employees across multiple departments and divisions - Act as the primary technical support contact for all Quickbase Solution Providers - Work with a cross-functional team to develop a Quickbase Certification program for the QSP Program - Create a Quickbase application to track candidates in the QSP Certification program - Proctor assessments for the QSP Certification program - Create an application for tracking Actual vs Planned financials for Intuit's Small Business Group - Work with Intuit CFO team to develop a library of reference material for use by C-level leadership - Work with some of Quickbase's largest clients identified to have applications that consistently crash, determine root cause, and offer suggestions for resolution - Develop a Quickbase app to track & report on Net Promoter metrics for the Care Team, including historical data, cutting processing time by 96% - Mentor Front-line agents in more advanced Quickbase skills - Develop a central repository for reference material and resources for the Care and Sales teams

Work with clients to outline their business processes and translate their need into a QuickBase application. Responsibilities included:Generate mind maps based on the customer's business processDevelop a relationship diagram of the proposed QuickBase solutionOutline requirements for non-native QuickBase functions and work with internal coders to estimate man hoursBuild the major structure within QuickBase and direct Jr. Developers in completion of native functionsAct as Project Manager of the various JScript, QuickBase, and Web Devs to ensure completion of the project as required and on time.

Support existing customers in the use of Quickbase. Troubleshoot issues submitted by clients to determine root cause and possible resolution. Train customers in more advanced use and design techniques of Quickbase.

Work with QuickBase customers to design and develop QuickBase applications to meet their business needs. - Database Design - Business Process Analysis - Database Development & Implementation - QuickBase Formula Expert - Customer Training Development - One-on-One & Group Training

Manage development of database to track customers cradle to grave. Work with inter-departmental contacts to ensure database is meeting all needs from Customer Service to Payroll for two companies.• Developed Quickbase application for use managing customers for a financial management call center• Developed Quickbase application for use managing customers, orders, and partners as Phase I of CRM system for a telecommunications call center• As Customer Service Manager, developed and managed a team of Customer Service representatives• Developed financial analysis spreadsheet in Excel that produces 15-20pp customer document• Developed and implemented processes and procedures where there were none

•Work with prospective vendors to finalize contract terms•Assign vendor web development work and Project Manage as necessary•Developed process by which the Business Development team was able to eliminate duplicate work and increase productivity by 25%

• Manage telesales lead database of 14+ million records utilizing SQL, MSAccess, and Excel. • Maintain pricing tools for multiple marketing campaigns. • Ensure contract compliance with regards to corporate branding, quality assurance, and DNC compliance. • Lead development of corporate policies and processes in regards to marketing campaigns.• Developed product training and pricing tool for Verizon telemarketing campaign resulting in over 5000 orders and $2.8+ million in revenue.• Developed pricing tool and sales documents for AT&T telemarketing campaign that led to ICI being named to AT&T's top 5 Solutions Providers• Streamlined company operations, identified more productive methods to achieve top performance, eliminated waste and reduced expenses• Served as subject matter expert for the product/pricing aspects of project as well as the eligibility of the potential client• Ensured project activities complied with company and client requirements

Review and process payments received by real estate brokers for property listings. Work with delinquent brokers to bring accounts current on a monthly basis. Ensure proper distribution of dividends payments to 3000+ member brokers.• Put in place process and procedures for collecting on past due accounts resulting in over $300k in 120+ days revenue being collected within 60 days. Department was expanded to 4 employees upon my departure.• Suggested process to assign title/levels to all AR/AP clerks and provide career path resulting in improved morale and longevity.• Compiled reports and tables to show statistics related to cash receipts, expenditures, accounts payable and receivable, and profit and loss

Project Manager assigned to BellSouth Long Distance account.

Coordinated with vendors, install techs, and customers to ensure proper product was delivered and installed on scheduled date. Reviewed and verified customer requirements versus services being contracted. Directed sales reps in correcting contracts or renegotiating as necessary. • Assisted in development of new processes that increased AC productivity at least 30 percent by eliminating outdated / underutilized system• Trained 3 new Project Managers and acted as SME for new-hires and sales reps

Managed staff of 16 Customer Support professionals ensuring accuracy in order processing, quality customer service, professional demeanor, and proficiency with technology. Maintained 400+ page training manual for the Customer Care Training Dept. Assisted with maintaining tax tables for over 230 cities.• As Training Assistant, gathered user / process requirements and developed process M&P's for Ohio territory• As Customer Support assisted with cleanup of failed system transition that had a 98% error rate - cleanup continued throughout my tenure with ALLTEL• As Customer Support and Training Assistant, was SME for 250 seat call center for residential product offering, process & procedures, as well as systems• Invited to participate in End-user design & testing of new service provisioning and management system for utilities providers. Assisted with technical writing, testing, requirements gathering, and design.