Blake Nicholson Email & Phone Number

Phoenix, Arizona, United States

Involved in the nationwide volume of laptops, networking devices, tablets, and other technical devices to be deployed and used by employees and contractors. Troubleshoot a wide variety of technical issues within the aforementioned devices. Includes troubleshooting using Active Directory, troubleshooting SCCM issues, hardware issues, virtual machine issues, and networking issues. Assisting with deployment, shipping, and warehouse issues as needed. Working with JAMF servers, imaging Apple products, working with Service Now requests, and Submitting JIRA tickets.Business Impact:Responsible for performing daily validation of the application health by login into the application and performing critical functional checks to ensure that it's stable for Business users. Monitoring all the scheduled batch jobs and working on fixing them in case of failures. Provide and support the implementation of business solutions Determine the impact of changes made to existing hardware, software, and schedules. Audit complex critical systems delivery for business processes. Determine the impact of new products and tools implementation across the business and mitigates issues. Reduce the impact of application and infrastructure failures on business delivery. Information technology experience in basic troubleshooting and problem-solving skills. Production support, including problem identification, ticket documentation, and customer/vendor relations. Using ticket tracking tools for change management, problem and incident management, and availability management.Projects:--CSAR Project – Factory reset, install new IOS, apply scripts, encrypt, and ship out branch networking equipment. For a multitude of United States-based branches. Worked with India-based teams.--Call Center Life Cycle - Diagnose, Image, work with coordinators, pack, ship, and keep a detail-oriented list of products being sent.

Arizona, United States

Helping with tech-related questions and setup/onboarding as tech support for Intuit live experts for TurboTax, Mint, and QuickBooks. This includes using active directory controls, pushing updates manually, VPN assistance, and browser support. Keep knowledge base technical articles for use relevant and updated. Use Service NOW to write up reports, search knowledge for assistance with issues, push tickets to appropriate departments as needed, and assist with projects within Service Now. Understand, explain, and forward JIRA information to affected personnel.Business Impact:Responsible for keeping internal customer-facing help services computers up and running. Working in a small-man team environment supporting tens of thousands of agents. Information technology experience in basic troubleshooting and problem-solving skills. Production support, including problem identification, ticket documentation, and customer/vendor relations. Using ticket tracking tools for change management, problem and incident management, and availability management. Working in a team-oriented environment on a wide variety of simple and complex issues. Writing and updating technical documents for company-wide consumption.*Achievements*-In the Top 3 for highest positive feedback with over 1000 support tickets.

Phoenix, Arizona, United States

Involved in the nationwide volume of laptops, networking devices, tablets, and other technical devices to be deployed and used by employees and contractors. Troubleshoot a wide variety of technical issues within the aforementioned devices. Includes troubleshooting using Active Directory, troubleshooting SCCM issues, hardware issues, virtual machine issues, and networking issues. Assisting with deployment, shipping, and warehouse issues as needed. Working with JAMF servers, imaging Apple products, working with Service Now requests, and Submit JIRA tickets.

Wickenburg, Az

Work with the store manager in managing 20-21 employees in meeting company goals. Manage and motivate team members in completing store goals. Train new Team Members on products, store procedures, customer service, and safety in the workplace. Work on store projects, work on inventory counts, and work with customers to come to a sale. Close store, handle safe and count money for an end-of-day report. Sole responsible for restocking and deliveries and helping keep the store stocked through custom requests for products from customers and personal notes of low inventory. *Achievements*- Top sales in the state of Arizona for 5 continuous months (Dec. 2019 - Apr. 2020).

Wickenburg, Az

Work with the store manager and assistant manager in meeting company goals. Manage and motivate team members in completing store goals. Train new Team Members on products, store procedures, customer service, and safety in the workplace. Work on store projects, work on inventory counts, and work with customers to come to a sale. Close store, handle safe and count money for an end-of-day report.

Phoenix, Arizona Area

Configured a web store platform to meet specific business needs. Responsible for managing web store platform and problem-solve issues. Provided input for management based on the assessment of web analytics. Provided backup support to meet project deadlines and customer expectations.

Phoenix, Arizona Area

Managed two web store platforms. Responsible for analyzing business data and providing input to management to better meet customer needs. Managed inventory flow with forecasting and prediction modeling. Experienced in product procurement, warehouse organization, and customer relations. Develop and manage Amazon store from scratch. *Achievements*-Took Amazon store from $0 to about $100,000 USD a year in sales.

Master Of Science - Ms, Cybersecurity, Gpa 4.0

Activities and Societies: Alpha Chi, Delta Mu Delta, President's List.Graduated April 2021, IT Platforms and Networking Technologies.

Bachelor Of Science - Bs, Business Administration And Management, General, Gpa 4.0

Activities and Societies: Alpha Chi, Delta Mu Delta, President’s List, Graduated with University HonorsGraduated January 2019, IT Project.

Associate'S Degree, Business/Commerce, General, Gpa 3.9

Activities and Societies: Phi Theta KappaAccounting, Enterprise Accounting, Legal/Ethical/Regulatory Business Topics, World Religions.