Engagement Team Lead and Auditor

-Audit & investigate electric utilities and generators to determine compliance with national (NERC) Reliability Standards-Analyze qualitative & quantitative data related to the Bulk Power System-Assess utilities' processes & procedures and make recommendations to improve reliability & efficiency-Create succinct reports and present investigation findings to internal & external stakeholders-Lead audits, assisting with technical reviews, facilitating interactions with the entity being audited, and maintaining project schedule

-Identified & analyzed issues related to electric infrastructure planning, operation & maintenance-Reviewed & assessed applications from electric utilities for new transmission facilities -Provided engineering recommendations based on regulations, electrical need, & other economic & societal factors -Wrote engineering testimony; defended testimony in contested hearings -Acted as operational support for Emergency Management Response Team during natural disasters/state emergencies

-Assisted customers in setting-up new OS and iOS devices over phone & chat platforms-Instructed consumers on how to utilize product's technical features and capabilities

-Consulted with business customers over the phone, recommending custom technology solutions-Built and maintained customer relationships; provided exemplary customer service and support

-Built and maintained B2B relationships throughout Permian Basin to ensure repeat business-Mentored associate engineers on Company best practices, building competencies & talent and improving quality of service

-Worked as part of rapid response team with 24/7 availability (10 days on, 4 days off), resolving critical issues to achieve field objectives-Created & managed lab testing requests based on technical specifications & customer’s contractual requirements-Analyzed & validated lab results, altering product mix as needed to meet Texas Railroad Commission requirements, reduce wait time, and improve overall client satisfaction-Developed Customer Reports & Post-Job Reports to explain jobs and investigate any critical issues

-Advised walk-in students interested in obtaining a Business Foundations Certificate-Oversaw Organization's social media presence-Successfully recruited for and promoted the Program at various functions

-Proctored exams, graded assignments, & offered general support to the Halliburton Business Foundations Summer Institute-Acted as a liaison between professors and students, addressing problems and ensuring a positive experience

-Utilized Microsoft Excel for engineering & test solutions; performed general intern duties to enable productivity of other engineers and technicians