Cultivated relationships with executives at major organizations, including Salesforce, MIT, Zillow, Microsoft, Gap, Johns Hopkins University, AstraZeneca, and NBCUniversal among others.Scaled Customer Success operations to support 18x ARR growth.Designed and deployed an innovative health scoring algorithm, transforming retention strategies.Built a network of custom account monitoring systems, enabling the team to 10x their book of business. Spearheaded initiatives including on-sites, webinars, and ambassador programs to improve engagement.

Developed onboarding and management systems to support seamless account transitions.Instrumental in Salesforce’s acquisition of Slack, supporting enterprise-level customer adoption.Established professional services and customer content teams, enhancing satisfaction and outcomes.Launched and nurtured Process Street’s first customer community, driving collaboration and feedback.

Developed foundational processes and strategies as the company’s first Customer Success hire.Sourced, trained, and retained a team of 11 across 5 continents to grow and engage our customer base.

- Founded and built a company to digitally match people based on shared personalities and interests.- Grew VENN community globally around the concept of bringing people together for friendship.- Built a team of highly talented co-founders, volunteers, and advisors.- Developed website, mobile app, and backend code to automate matchmaking and messaging.

- Worked interdepartmentally with developers and end-users to create and refine two digital grant applications, an online program fund tracking resource, and the launch of an online community for 30,000+ members. - Managed two separate communities of Domestic and International grant recipients through digital communications, webinars, tailored content, and physical events.- Developed automations and workflows that reduced time to delivery ten-fold.

- Worked on a team of four to coordinate the design and launch of an international digital member community of neuroscientists. - Developed protocols and procedures for the first-ever member-facing webinars by the Society. - Conducted research on the demographics of website and webinar users in the scientific community for targetted program and content production. - Presented recommendations for future directions for the community operations of the Society for Neuroscience.

- Led a team of four to utilize a budget of over $150,000 to plan and execute entertaining and educational events aimed at building the campus community. - Created systems to track finances and automate event planning workflows. - Successfully secured a 50% budget increase through demonstrated programmatic engagement and success. - Organized student orientation by developing and executing a leadership-training regimen for a team of 15 student orientation leaders. - Created seven days of immersive events and seminars to onboard 150 new students into the campus community.

- Created experimental protocols to develop and adapt emerging scientific methods into innovative lab procedures centered around the development and function of the visual cortex. - Built and used sophisticated 2-Photon and Confocal laser microscopes and accompanying computer systems for several types of light microscopy. - Performed numerous surgical and histological studies using state-of-the art research tools and techniques. - Learned to use, and assisted in the development of experimental programs in MATLAB, Fiji, ZIBAmira, and Spike2. - As Outreach Chair for MPFI/SfN, organized events to educate the community at large on neuroscience and brain awareness topics.