Blake Goodwin Email & Phone Number

Arlington, Tn, Us

Burlington, Massachusetts, Us

Working with the Epic Patient Access team with a focus on RTE.My main role with Tufts is to be the point of contact for all tasks and Build relatedto RTE (Real Time Eligibility) as well as a backup analyst for Grand Central. I amthe lead RTE analyst tasked with tackling enhancement requests along withbreak/fix issues related to RTE within Epic.RTE - I have successfully completed a vendor transition from Olive to Waystar forour RTE, Coverage Discovery, and Notice of Admissions Epic applications. Thisincluded Project Management, Build, Testing, Go Live support, and after Go Livesupport along with continued enhancements.RTE - I have strengthened our IT and Operations relationship by opening up linesof communication with operational leaders at Tufts. This allows us to collaborateon what is truly affecting the organization as we work on enhancementstogether.Grand Central/Prelude/Other - I am also tasked with sharing 24/7 on call supportrotation with our entire Patient Access team. This includes Grand Central,Prelude, and Cadence issues that can arise after business hours.

Memphis, Tn, Us

Analyst experience:The main role of an Analyst at our organization is to find trouble patterns from end users and build solutions to solve those problems.This includes building end user education, holding remote sessions to troubleshoot in real time, educating end users on Best Practices, coordinating with Operational leaders to resolve pain points, and much more.The other side of this is to coordinate with our Analyst counter-parts on other teams and our Epic Representatives to prepare for enhancements and inform the organization of what is to come.Prelude/Grand Central/RTE experience:Prelude - Granting users Security to Prelude/Registration and guiding them through proper workflows when it comes to patient reg.Grand Central - Building Rooms and Beds, helping end users with Hospital Admission workflow problems, educating others and learning workflows related to Admissions, Transfers, and Discharges.Grand Central Projects Migration from Teletracking to Transfer Center. This includes working with our Patient Placement team to streamline workflows around Transport.Working with Operational leaders regarding workflows around EVS including Rover device testing and configuration. Rooms and Beds BuildI have built and configured 100+ Rooms and Beds per Hospital specification in various Service Areas.Other Project workI have completed 50+ Change Requests from operations and 1,500+ tickets from end users within the Hospital, Clinic, and Community Connect network.RTE - I am the main point of contact within our Epic team for RTE related issues. This includes investigating RTE responses, maintaining Incoming Settings Records, and assisting End Users when Responses come back in a manner that it should not. I have also completed a successful transition to Experian for RTE, RTE Batch, Notice of Admission, Address Verification, and Coverage Discovery.

Olive Branch, Ms, Us

Seattle, Wa, Us

Seattle, Wa, Us

I am responsible for executing complex Change Management requests on various equipment (Cisco, Linux) and ensuring Infrastructure and systems are available for 24/7 production. Monitoring, updating, maintaining, and replacing Enterprise devices including but not limited to Cisco, Linux servers, storage, WLC’s, servers, and switches in a standard MDF and IDF environment. I work inside of a maintenance windows at various sites to not affect production and train technicians on high-level tasks and changes to develop skills. Working with local Operations, HR, and Corporate entities to maintain relationships between the business and IT. Occasional travel to various sites in Tennessee, Mississippi, and Little Rock on a bi-weekly basis to maintain small site infrastructure and end-user devices. I act as a higher level of escalation for complex IT tasks. Participating in 24/7 On-Call rotation with Engineers in the Memphis and Nashville nodes.

Austin, Texas, Us

I was accountable for PC migration management, Active Directory management, GPO management, Mobile Device Management, Device Encryption management, Device image management, and Windows file and print server management. Hardware and Software support for 300+ users, remote support for international users. I was in coordination with other IT teams within SHUSA to meet HIPAA standards, collaborated on large projects, and supported a 24/7 medical lab environment with critical appliances and data. I have handled Cisco Meraki management for remote labs and offices and Zoom conferencing management and setup, Footprints ticketing system support, and management. I have received the title of the "Star Player" of our team.

Memphis, Tennessee, Us

I have managed Office 365 Management for 150+ users, hardware and software support for 150+ users and remote support for international users. VDI setup and support for 150+ users, Active Directory Management. I was responsible for supporting end user systems out in the warehouse or including travel to the corporate offices 30 minutes across town. The main roles were to support end user equipment, multi-function printers, coordinate with vendors for maintenance on IT infrastructure, process and enter data for finance related to monthly fees related to maintenance contracts. I helped coordinate corporate company events supporting the Audio Visual and End User Equipment element to ensure a successful meeting or event.

Memphis, Tn, Us

Maintaining, managing, and troubleshooting Windows 2008 servers and migrating PCs to newer versions of Windows using WDS. I was also responsible for implementing code changes and monitoring storage and usage in a VMWare environment, better management of development environments by actively cleaning up and monitoring older/legacy virtual environments that were no longer in use. I have performed systems administration tasks while also maintaining technical support duties in order to support the end users.

Memphis, Tn, Us

As a Desktop Support Specialist, my primary responsibility was to check emails and voicemails to determine if any major issues needed immediate attention while working on the existing tickets and tasks that need to be resolved. I was also responsible for imaging new PC's, taking calls and emails to remotely support the international teams, purchasing new PC’s and equipment, coordinating with system administrators and network technicians to resolve an infrastructure problem, providing A/V support for conference room meetings, or related tasks. I led the entire migration off of Windows XP to Windows 7 which included ordering new PC’s in line with current warranty expiration so that the oldest PC’s would be replaced first and also working with vendors for mass orders, transferring data to new PC’s, manually installing Windows in special use cases and using imaging software to reduce the time spent getting new PC’s ready to go. I received the "Rookie of the Year" Award in 2012.

Onsite PC support, troubleshooting, virus removal, configuration recommendations, upgrades, data recovery, and home networking support.

Memphis, Tn, Us

Sending boxes from sorting to their loading position.