Blake Goodwin Email and Phone Number
Blake Goodwin personal email
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I’m an IT professional with a decade long tenure that has shaped me into a versatile technician, leader, and problem solver. I know when to speak up and lead, and when to get out of the way of others in order to enable them to do what they do best. I’ve worked in comfortable office environments, and busy construction sites in full PPE.I’ve learned that leading with empathy and kindness has always enabled myself, and those around me, to do great work and perform at levels previously thought to be unobtainable.I have experience and expertise in the following roles:Epic AnalystProject ManagementIT Support Engineer (focus on infrastructure/network maintenance)Senior Technical Services EngineerHelp Desk Lead Technician (Level I/II/III)Desktop SupportSystems AdministrationRemote Support SpecialistOn-Call SupportI have experience and expertise in the following industries:🌽 - Agriculture📈 - E-Commerce🏥 - Healthcare🧪 - Chemical✈️ - Aviation📦 - Shipping and LogisticsI have experience and expertise, including but not limited to, the following technologies:MicrosoftOffice 365 AdministrationWindows 10 support and administrationActive Directory managementGPO/Group Policy managementFile and Print server managementCiscoMeraki managementMeraki mobile device managementSwitch and firewall installation and configurationOtherVMWare managementVarious device imaging solutions (ACMP, PDQ Deploy, MDT)Zoom, BlueJeans, Slack, Teams, WebEx support and administration“What are you looking for in your next opportunity?” I’d love to work for a company that is not afraid of change, offers flexibility to work anywhere, enables their employees to discover who they are and what they want to do, and understands that sometimes taking your time and doing things correctly at the start of a project can generate amazing results upon completion. I’ve worked with some amazing technology and some amazing people, and I look to continue that journey.
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Applications Analyst Ii - Patient Access Rte And GcTufts MedicineArlington, Tn, Us
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Applications Analyst Ii - Patient Access Rte And GcTufts Medicine Mar 2024 - PresentBurlington, Massachusetts, UsWorking with the Epic Patient Access team with a focus on RTE.My main role with Tufts is to be the point of contact for all tasks and Build relatedto RTE (Real Time Eligibility) as well as a backup analyst for Grand Central. I amthe lead RTE analyst tasked with tackling enhancement requests along withbreak/fix issues related to RTE within Epic.RTE - I have successfully completed a vendor transition from Olive to Waystar forour RTE, Coverage Discovery, and Notice of Admissions Epic applications. Thisincluded Project Management, Build, Testing, Go Live support, and after Go Livesupport along with continued enhancements.RTE - I have strengthened our IT and Operations relationship by opening up linesof communication with operational leaders at Tufts. This allows us to collaborateon what is truly affecting the organization as we work on enhancementstogether.Grand Central/Prelude/Other - I am also tasked with sharing 24/7 on call supportrotation with our entire Patient Access team. This includes Grand Central,Prelude, and Cadence issues that can arise after business hours. -
Epic AnalystBaptist Medical Group (Baptist Memorial Health Care Corporation) Aug 2021 - Mar 2024Memphis, Tn, UsAnalyst experience:The main role of an Analyst at our organization is to find trouble patterns from end users and build solutions to solve those problems.This includes building end user education, holding remote sessions to troubleshoot in real time, educating end users on Best Practices, coordinating with Operational leaders to resolve pain points, and much more.The other side of this is to coordinate with our Analyst counter-parts on other teams and our Epic Representatives to prepare for enhancements and inform the organization of what is to come.Prelude/Grand Central/RTE experience:Prelude - Granting users Security to Prelude/Registration and guiding them through proper workflows when it comes to patient reg.Grand Central - Building Rooms and Beds, helping end users with Hospital Admission workflow problems, educating others and learning workflows related to Admissions, Transfers, and Discharges.Grand Central Projects Migration from Teletracking to Transfer Center. This includes working with our Patient Placement team to streamline workflows around Transport.Working with Operational leaders regarding workflows around EVS including Rover device testing and configuration. Rooms and Beds BuildI have built and configured 100+ Rooms and Beds per Hospital specification in various Service Areas.Other Project workI have completed 50+ Change Requests from operations and 1,500+ tickets from end users within the Hospital, Clinic, and Community Connect network.RTE - I am the main point of contact within our Epic team for RTE related issues. This includes investigating RTE responses, maintaining Incoming Settings Records, and assisting End Users when Responses come back in a manner that it should not. I have also completed a successful transition to Experian for RTE, RTE Batch, Notice of Admission, Address Verification, and Coverage Discovery. -
It SpecialistKrone Na, Inc. Jun 2021 - Aug 2021Olive Branch, Ms, Us -
Learning CoordinatorAmazon Oct 2020 - Jun 2021Seattle, Wa, Us -
It Support Engineer IAmazon Nov 2019 - Oct 2020Seattle, Wa, UsI am responsible for executing complex Change Management requests on various equipment (Cisco, Linux) and ensuring Infrastructure and systems are available for 24/7 production. Monitoring, updating, maintaining, and replacing Enterprise devices including but not limited to Cisco, Linux servers, storage, WLC’s, servers, and switches in a standard MDF and IDF environment. I work inside of a maintenance windows at various sites to not affect production and train technicians on high-level tasks and changes to develop skills. Working with local Operations, HR, and Corporate entities to maintain relationships between the business and IT. Occasional travel to various sites in Tennessee, Mississippi, and Little Rock on a bi-weekly basis to maintain small site infrastructure and end-user devices. I act as a higher level of escalation for complex IT tasks. Participating in 24/7 On-Call rotation with Engineers in the Memphis and Nashville nodes.
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Senior Technical Services EngineerSonic Healthcare Usa Apr 2018 - Nov 2019Austin, Texas, UsI was accountable for PC migration management, Active Directory management, GPO management, Mobile Device Management, Device Encryption management, Device image management, and Windows file and print server management. Hardware and Software support for 300+ users, remote support for international users. I was in coordination with other IT teams within SHUSA to meet HIPAA standards, collaborated on large projects, and supported a 24/7 medical lab environment with critical appliances and data. I have handled Cisco Meraki management for remote labs and offices and Zoom conferencing management and setup, Footprints ticketing system support, and management. I have received the title of the "Star Player" of our team. -
Technical Support EngineerBarr Brands International, Inc. Oct 2016 - Apr 2018Memphis, Tennessee, UsI have managed Office 365 Management for 150+ users, hardware and software support for 150+ users and remote support for international users. VDI setup and support for 150+ users, Active Directory Management. I was responsible for supporting end user systems out in the warehouse or including travel to the corporate offices 30 minutes across town. The main roles were to support end user equipment, multi-function printers, coordinate with vendors for maintenance on IT infrastructure, process and enter data for finance related to monthly fees related to maintenance contracts. I helped coordinate corporate company events supporting the Audio Visual and End User Equipment element to ensure a successful meeting or event. -
System AdministratorInventory Locator Service,® Llc Sep 2014 - Oct 2016Memphis, Tn, UsMaintaining, managing, and troubleshooting Windows 2008 servers and migrating PCs to newer versions of Windows using WDS. I was also responsible for implementing code changes and monitoring storage and usage in a VMWare environment, better management of development environments by actively cleaning up and monitoring older/legacy virtual environments that were no longer in use. I have performed systems administration tasks while also maintaining technical support duties in order to support the end users. -
Desktop Support SpecialistInventory Locator Service,® Llc Mar 2011 - Sep 2014Memphis, Tn, UsAs a Desktop Support Specialist, my primary responsibility was to check emails and voicemails to determine if any major issues needed immediate attention while working on the existing tickets and tasks that need to be resolved. I was also responsible for imaging new PC's, taking calls and emails to remotely support the international teams, purchasing new PC’s and equipment, coordinating with system administrators and network technicians to resolve an infrastructure problem, providing A/V support for conference room meetings, or related tasks. I led the entire migration off of Windows XP to Windows 7 which included ordering new PC’s in line with current warranty expiration so that the oldest PC’s would be replaced first and also working with vendors for mass orders, transferring data to new PC’s, manually installing Windows in special use cases and using imaging software to reduce the time spent getting new PC’s ready to go. I received the "Rookie of the Year" Award in 2012.
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Owner, Self-EmployedGoodwin Computers May 2008 - Dec 2010Onsite PC support, troubleshooting, virus removal, configuration recommendations, upgrades, data recovery, and home networking support.
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Package HandlerFedex May 2009 - Jul 2009Memphis, Tn, UsSending boxes from sorting to their loading position.
Blake Goodwin Skills
Frequently Asked Questions about Blake Goodwin
What company does Blake Goodwin work for?
Blake Goodwin works for Tufts Medicine
What is Blake Goodwin's role at the current company?
Blake Goodwin's current role is Applications Analyst II - Patient Access RTE and GC.
What is Blake Goodwin's email address?
Blake Goodwin's email address is bl****@****ail.com
What are some of Blake Goodwin's interests?
Blake Goodwin has interest in Networking, Android, Green Technologies, Civil Rights And Social Action, Environment, New Technologies, Science And Technology, Systems Administration, Human Rights, Animal Welfare.
What skills is Blake Goodwin known for?
Blake Goodwin has skills like Computer Hardware, Hardware Diagnostics, Remote Troubleshooting, Remote User Support, Troubleshooting, Customer Service, Windows, Microsoft Office, System Migration, Windows 7 Migration, System Administration, Windows Xp.
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