Blake Olson Email & Phone Number

Grand Junction, Colorado, United States

• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time

Grand Junction, Colorado Area

• Research and evaluate emerging technologies, including both hardware and software
• Risk mitigation planning
• Conduct training sessions and workshops on system processes
• Provide technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems
• Monitor IT systems daily and respond immediately to security or usability concerns

Grand Junction, Colorado Area

• Create and maintain forms and workflows streamlining business processes and saving users countless hours of manual processing.
• Monitor and evaluate latest technologies for potential use by administrators, teachers and learners within the district.
• Train adult learners on a regular basis, from a single student all the way to more than 100.
• Tier 2 and Tier 3 support for all office 365 products.
• Collaborate with system administration and technicians on projects, from launching new software, to transitions to new systems, and upgrading existing systems.
• Create and train on new intranet sites, ranging from building completely, to giving guidance and training to end users on the process.

Denver

• Provided back end SharePoint customer support for implementation, configuration, upgrades, migration and ongoing maintenance for Products to new and existing customers.
• Worked with customers to identify, diagnose, reproduce, and resolve problems related system operation, availability, security, performance, connectivity, and overall function.
• Managed Sitrions’ Extranet; including platform management tasks and solutions as necessary to the platform, and interaction with customers/partners/ employees in a support capacity.
• Supported and management of test environments including building, installing, configuring, and maintaining instances of SharePoint/ Social Sites environments along with extended clients.
• Participated in weekly on call rotation to support critical customer outages.

Centennial, CO

• Technical expert of SharePoint for Colorado Army National Guard.
• Upgraded SharePoint production farm from version 2007 to 2010
• Trained the Colorado National Guard organization of 1000+ full time staff on the features of SharePoint to the point of adaptation
• Technical team leader of Farm Admins and business analyst and served as the team’s representative and reports to the supervisor on team and individual work accomplishments, problems, progress, and individual and team.
• Provided advice and guidance to senior leadership on a wide range and variety of IT issues.

Centennial, CO

• Responsible to receive, respond, and ensure complete resolution of any help center call; document actions taken, and give needed guidance or training to customers to prevent recurrences.
• Participated in the planning and delivery of a full range of customer support services to the organization.
• Troubleshot both hardware and software components including installing or replacing both hardware and software.
• Interpreted and recommended enforcement of IT policies, standards, and guidelines.