Leading the design, architecture, and technical interlock efforts among infrastructure teams and other IT departments in support of PacificSource’s IT Plan of Record.• Serves as centralized resource for infrastructure portfolio management.• Works with infrastructure teams and other IT departments to drive standardization of infrastructure design, processes and documentation.• Serves as infrastructure subject matter expert in construction projects, designing IDFs and network layouts in coordination with facilities and external vendors.• Continuous vetting of new technologies for potential value-adds to the team service offerings.• Author of definitive operations manual for company data centers and IDFs.

Active Directory administration and infrastructure planning for the 3rd largest credit union in Arizona, supporting 600+ employees across Tucson and Phoenix. - Scheduled maintenance, security updates, and routine monitoring of Windows servers and workstations - Administration of ESXi 6.5 cluster including creation/maintenance of virtual machines and templates, virtual network management, maintenance and troubleshooting. - Drove over 60% increase in mobile device compliance via rollout of global policies in Duo MFA - Migrated 600 on-premise mailboxes to Exchange Online. Scheduled migration batches, coordinated end-user communications, and assisted the service desk in troubleshooting. - Migrated production patch management from WSUS to ManageEngine Desktop Central, supporting over 1100 endpoints.

Technical subject matter expert for on-premise server labs globally across Symantec, in support of existing business units and new acquisitions. Projects included new buildouts of engineering and malware labs, and moves/consolidations between data centers. ESXi migration/buildouts; Cisco Catalyst and Nexus switch installations; physical installation/migration of Windows, Red Hat Linux, Solaris, and AIX platforms.• Achieved standardization of legacy engineering and malware labs to network security standards while maintaining “same or better” levels of service for end users.• Led weekly meetings between end users, network architects, vendors, and local facilities departments to design and implement solutions based on security, network, system, and facility requirements.• Frequent domestic and international travel to support onsite Day 1 activities including final configuration, facilitation of end user testing, troubleshooting, and obtaining final signoff.• Saved $5 million in annual spend by bringing the Tucson datacenter into compliance with ISO 27001 and SOC2 standards, allowing business units with strict requirements to migrate out of costly co-location centers.

Management of infrastructure planning and service delivery for a team of lab administrators located in the United States, India, Ireland, Australia and England. Services included bare-metal installation of Windows, Linux and UNIX servers; support of all lab switches, routers and load balancers; hosted vSphere/ESXi 6.5 services; and frontline support for a private cloud of over 46,000 virtual machines.• Drove a 35% increase in customer satisfaction within the first month by revamping SLAs, making critical hires, and expanding service model to 24/7 support with on-call rotation.• Built catalog of lab services in ServiceNow and led successful transition to the new platform.• Saved $475,000 in annual utility costs by consolidating 26,000 excess square feet of server labs in Springfield, Oregon into fewer locations.• Achieved annual savings of $10 million in real estate and utility costs through migrating 75 lab ecosystems from Culver City, CA to company-owned datacenter in Tucson, AZ.

Team lead for server lab administrators located in the United States, India, England and Australia. Mentored junior administrators, conducted internal reviews of team backlog and resolved escalations.• Platforms included RHEL 4.x-6.x, AIX, HP-UX, ESXi, vSphere, Windows Server 2008 - 2012, Cisco routers and switches, Brocade SAN, and Juniper firewalls. • Led weekly conference calls with leaders of different business units to keep them updated on new physical, virtual and storage technologies implemented by the team.

• Lab systems administrator as part a team that managed multiple lab environments for tech support engineers around the world.• Installation, configuration and troubleshooting of Windows Server, Solaris 8/9/10, RHEL 4.x - 6.x, AIX, HP-UX and ESXi.• Administered storage arrays including EMC Clariion, Dell Equalogic and Hitachi, as well as Brocade and Cisco switches.• Streamlined licensing of lab Windows systems via buildout of internal KMS licensing server.

Provided technical support for enterprise customers of Symantec Antivirus and Symantec Endpoint Protection on Windows, Linux and Mac platforms.• Resolved high-priority escalations of complex technical issues affecting small businesses and large enterprises up to 10,000 affected users.• Conducted regular reviews of knowledge base articles for style, grammar, and technical accuracy.

Performed desktop support to over 1,000 end-users, including new hire computer setups, application and hardware troubleshooting, coordination of warranty repairs, and other duties as needed.