Blake J. Email & Phone Number

Wollongong, NSW, AU

Shellharbour City Centre, New South Wales, AU

Shellharbour City Centre, New South Wales, AU

Sydney, New South Wales, AU

Wollongong, NSW, AU

Wollongong, NSW, AU

Assess and devise effective networking and infrastructure solutions to meet business needs.Manage, maintain and support all aspects of IMB’s IT Windows Infrastructure to ensure service quality to internal customers is maintained at high levels.Vulnerability management and remediation, network security.Deliver effective service to IMB staff and our members.

Wollongong, NSW, AU

Maintain and support all aspects of IMB’s IT Windows Infrastructure to ensure service quality to internal customers is maintained at high levels.Deliver effective service to IMB staff and our members through operational support of IMB IT systems.

Wollongong, NSW, AU

Provide effective and efficient first level support to all customers andperform time-critical and accurate Batch Operational Processing tasks.Creating and maintaining users and groups within Active Directory,including assigning AD permissions to file stores and exchangemailboxes.Performing maintenance on PC’s and servers including updates,installations.

Wollongong, NSW, AU

Ensure stability, availability and reliability of production platforms and applications through the planning and execution of functionally based system testing.Maintain environments required for User Acceptance Testing to ensure they are available and functioning at the level required by the business.Limited exposure to programming and.

Wollongong, NSW, AU

Receiving and making calls in a call centre environment.Handling more advanced calls regarding in depth enquiries for general accounts, home loans, and personal loans.Processing personal loan applications and selling consumer credit insurance as well as IMB savings accounts and third party insurances.Escalation point for Internet Banking enquiries and IT.

Wollongong, NSW, AU

Receiving and making calls in a call centre environment.Handling customer enquiries; providing general information e.g. balances; processing transactions; escalating customer complaints.Selling third party products (e.g. insurance) as well as IMB accounts.Handling online general enquiries and maintaining spread sheets.

Bachelor'S Degree, Information Technology

Certificate Iv, Leadership And Management

Ccna

Education record

Certificate Iii, Business And Financial Services

Hsc, Software Design And Development, Physics, Economics, Business Studies, General Mathematics, English