Blake Polacek Email & Phone Number

United States

Pittsburgh, Pennsylvania

- Document all aspects of enterprise systems, end user systems, and key processes related to their operation and maintenance- Utilized Azure AD to manage end-user devices- Guided end users through MFA setup, implementation, and troubleshoot issues- Lead trainings for other Technicians on various technical subjects.- Monthly inventory reporting- Ticket completion via homebrew ticketing system and Service Now- Handle tickets from 5 different mediums (email, escalations, walk ups, emails, and Teams)- Maintained a 9.8/10 satisfaction rating from client surveys- New hire onboarding- Remote and on-site resolution of issues/tickets - Logged phone numbers and email addresses to contact customers for follow-ups- Install and troubleshoot Virtual Machines (Hyper-V and Fusion)- Continuously receiving more responsibilities- Manifest technical instructions for procedures and trainings- Various hardware replacements and documentation for rack unit machines

Coraopolis

• Maintain the functionality, security, and uptime of critical technology systems• Review virtual machines to diagnose and proactively resolve potential risks• Create virtual environments and install Centricity software with ancillary products• Regularly improve the security posture of enterprise systems and network infrastructure• Respond to customer support calls/requests within established time frames• Assist the Team Lead in managing staff productivity to ensure maximum output with a high Customer• Satisfaction rating• Provide after hours and on-call support as needed• Help Desk ticket creation

• Responsible for the patching and scanning of the infrastructure (servers, workstations/laptops)• Install, upgrade, and maintain the functionality of technology systems• Coordinate system backups, data archiving, and disaster recovery planning• Maintain the functionality, security, and uptime of critical technology systems• Regularly improve the security posture of enterprise systems and network infrastructure• Document all aspects of the enterprise systems, network infrastructure and key processes related to its operation and maintenance• Assisted with Cyber Security upgrades, projects, and end user education

Pittsburgh, Pennsylvania

♦ Help Desk ticket creation♦ Provided end user support through remote connection and other peripherals♦ Provision, installed, configured, and maintained end-user desktops, laptops and Apple devices♦ Collaborate with other IT team members as needed to determine and resolve issues♦ Provide after hours and on-call support as needed

Johnstown, Pennsylvania Area

♦ Troubleshoot and resolve technical problems and issues relating to computers and users♦ Configure switches & install new computers ♦ Traveled to three different work sites to maintain and resolve hardware/software/user issues♦ Support servers & printers♦ Create new web pages for company website♦ Consistently and accurately educate users on how to take advantage of their technical tools♦ Contribute to minimizing IT costs♦ Document and plan for IT upgrades and costs♦ Improve productivity by streamlining the user’s work flow

Bachelor Of Science - Bs, Information Technology, 3.4

Certificate, Cyber Security Bootcamp, A

An intensive 24-week long bootcamp dedicated to Cybersecurity. Skills learned consist of Wireshark, Kali Linux, Metasploit, Burp Suite.

Bachelor Of Science (B.S.), Applied Computer Science