Lead a team of senior engineers to create and maintain scalable, secure, and resilient infrastructure for our enterprise identity platform.Manage cross domain communications within the Identity platform to deliver and operate software enabling guest interactions with all internet connected services for The Walt Disney Companies.Ensure observability and scalability in globally located regions to guarantee service uptime and reliability during scheduled and emergent events achieving a 99.999% uptime and 99.99% reliability rate.Define and provide key metrics to guide risk informed decision making.Write job descriptions and lead interview loops for the SRE team, and be included on most loops for the Identity Platform’s engineering org.

Led cloud migrations of our Unified Messaging, Web Socket Service, and assisted with Identity Platform service stacks allowing the decommission of several data centers and enabling a global high availability posture.Created deployment strategy and operational maintenance plan for our Unified Messaging platform in AWS. Trained and documented best practices for terraform for The Walt Disney Company’s cloud deployments.Led roll out of IPv6 for 2 tier 1 platforms to improve integrations with our business partners such as Comcast and AT&T.

Investigated benefits of different cloud providers and helped to create decision papers that guided the Walt Disney Company’s business decisions for cloud computing.Research, propose, and implement solutions for build and deployment of multiple application pipelines.Led POCs for several Infrastructure as Code and infrastructure deployment strategies in order to create a seed code base for the Walt Disney Company's Terraform, Cloudformation, and Kubernetes libraries.Researched and proposed strategies for least privilege security, configuration management, scalability, etc.

Designed, created, and deployed a core VoIP network using Freeswitch and OpenSIPs.Developed a custom monitoring platform to combine observability metrics from disparate sources.Created and maintained infrastructure as code and deployment configurations in Chef and Ansible.Defined and published back end API for mobile developers to integrate with our VoIP system.Managed vendor relationship with multiple carriers for redundant connections and lowest cost routing of traffic.Led agile process as Scrum Master.

Worked closely with several major hardware manufacturers to resolve issues and implement new features, allowing us to be first to market with many offerings.Created and administered test plans for integrating customer premise hardware into our VoIP solutions.Designed templatized configurations which were used for company wide deployment of hardware.Created troubleshooting and installation documentation of customer operations groups.Served as the primary force for implementation of new products for VoIP.

Designed, documented and implemented a new scalable process that increased installation success and speed by an order of magnitude.Worked with Product, Engineering, and Sales to roll out several new Business Class VoIP and network solution packages.Created cross team training on best practices and processes for VoIP implementations.Worked with developers to create use cases for improvements in tools and productivity and to drive better workflow.

Directed field ops and customer IT in installation and testing of VoIP equipment.Operate and troubleshoot a national internet network with connectivity from backbone to the customer’s last mile.Configured and maintained customer premise equipment.Created policies and processes for the new Advanced Voice Team.

Hardware and software support for internal customers ranging from single laptop users to server farms and data centers.Coverage area from Vancouver, WA to Vancouver, BC.

Grew the company’s infrastructure from 15 employees in a single location to over 60 in multiple.Created architecture for a high availability, high bandwidth network.Configured and maintained all workstations and servers.Secured data and developed disaster recovery consisting of short cycle and long term tape backups.

Created a maintainable reimaging process for computer labs and studios.Maintained recording studios and digital audio workstations for 200+ students and faculty.

Assisted students and faculty with technical problems on multiple platforms.

Progressed from line cook to head chef in a variety of restaurants from diners to five diamond resorts.