-Answer user inquiries regarding computer software or hardware operation to resolve problems.-Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.-Oversee the daily performance of computer systems.-Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.-Document root cause of issues in order to improve knowledge base with ultimate goal of reducing resolution time-Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.-Drafted company wide security policies and oversaw implementation into daily operations.

-Develops all aircrew and maintenance proprietary programs training elements for new or fielded major equipment system or multiple sub systems. -Assists with analysis of customer technical training needs.-Gathers, examines and interprets general technical data to determine appropriate training content, objectives and design. -Develops, conducts and evaluates effectiveness of basic technical training.-Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials.