Brian Lamson Email & Phone Number

Mountain View, CA

• Key contributor to large employee commuter shuttle program resulting in 30% growth over one year
• Successfully managed the day to day operations of employee shuttle programs consisting of 37 buses and over 40 drivers
• Maintained a stellar record of on-time performance and a high level of service through constant communication with clients
• Responsible for recruiting, screening, training and scheduling all drivers
• Managed growth and route changes seamlessly
• Adhered to DOT regulations and oversaw vehicle maintenance

• Responsible for overseeing all aspects of daily order processing
• Supervised team of 5 route drivers
• Ensured availability of a goods through precise control of perishable inventory
• Organized delivery routes to minimize fuel and labor costs
• Fostered customer loyalty through excellent service and accuracy of deliveries

• Managed a district consisting of 5-8 delivery routes and over $50k in weekly revenue
• Administered ongoing employee training, organized delivery routes to maximize efficiency and managed customer inventories
• Built strong relationships with customers through regular visitations, including quarterly meetings with all top 40 accounts in the district
• Commanded higher pricing in a competitive industry through exceptional service
• Troubleshot and resolved customer service deficiencies, promoted customer retention and negotiated service agreement renewals

• Handled in-coming sales, estimating, customer service and managed distributor accounts
• Increased sales using out-bound cold calls to architects, contractors, school district officials, and flooring dealers
• Gave input on marketing materials, marketing strategies, and product design
• Responsible for tactical issues such as development of calling lists, writing sales letters and sales scripts
• Helped coordinate and administer exhibits at industry trade shows