Blanca Ramirez Email & Phone Number

Rancho Cordova Ca

• Listens and responds appropriately in all interactions with Consumer customers, works to establish rapport with customers while performing the full range of customer service and technical support functions.• Pro-actively works to resolve customer issues completely and independently, works to retain customer on calls and minimize call forwarding to other departments / representatives where possible.• Empathizes and acknowledges customer to create trust and partnership.• Uses expert negotiation and problem solving skills to resolve complex and non-routine customer concerns.• Applies exceptional knowledge of all VZW operating systems, online tools and troubleshooting on all calls that require technical assistance. Ability to provide Tier 1 Troubleshooting support to customers.• Communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension. Takes accountability for and resolves all customer issues and ensures impending solutions are effectively followed up on with customers.• Pro-actively reviews all customer account information while on calls to identify and match customers current and future needs with the appropriate product and / or service. Focus on selling to customers as appropriate in order to add a line, upgrade or sell accessories.• Efficiently utilize tools and resources on every call to make effective recommendations to customers.• Successfully positions solutions that increase the value of the customers' wireless experience and leads to customer adoption Recognizes bells of churn; ensures that network and device experience meets brand expectations and leads to customer loyalty..• Relied upon to serve as a role-model and provides encouraging peer-to-peer coaching on an as needed basis.

Perform difficult calls with our loyal customers with price plans verifications of any changes requested by them andconfirmed to have the best plan for their needs,* Equipment inquiries, assistance with billing to confirm of understands of charges* Apply to their requests. Proration assistance of clearly understanding and how it applies to any changes through outtheir cycle. Would assist my supervisor with any new employee with peer to peer coaching.

Performed offline orders with spoc agents assigned per corporate business that faxed orders to be processed.* Enter and confirm all info for verification on any changes, quantities, address changes or accountabilities of anychanges that had to be changed before submitting request.* Handle at customer’s corporate locations orders of phones, troubleshooting process orders and email requests assistingwith personal exchange email and personal email request per direct customers with transfer with cellbrite machine.* Educate customer on cellular phones.* Entering inventory with excel and Microsoft word for spocs contact lists to verify of any changes in orders.* Direct contact with FedEx, hopeline, USPS and ups orders ledger to be entered daily with inventory count to be correct.I worked with mypos, acss, netace and eros to process any orders.

Solve problems and deliver exceptional customer service Use Multi-tasking and tech-savvy skills to resolve challenging customer issues including device-relatedtroubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Ability to form a trusted bond, listen attentively and respond to their inquiries and make the critical touch pointbetween Verizon and our valued customers. Customer Service Specialist, you'll be a problem-solver, salesperson, device technician, billing expert and more-all while being positive and professional. Actively listen to each customer with patience and courtesy. Use your troubleshooting and problem-solving skills to come up with solutions. Use your great communication skills to resolve customer's device, billing and service concerns. Excite customers about how new solutions can positively impact their lives. Build customer relationships-earn their loyalty and trust by being polite and helpful.

Process vendor invoices; matching invoices with Purchase Orders and Receivers; audit invoices for discrepancies,coding of invoices with general ledger account distribution and input into accounts payable system.* Process weekly check disbursements, including reconciliation of subsidiary ledger.* Preparation and report for capital expenditures.* Month-end close process; preparation and inputting of journal entries, account reconciliation and balancing of allintercompany accounts.* Maintain vendor information including 1099 requirements.* Maintain weekly and monthly departmental spending files.* Other duties as assigned

Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining officesupplies or equipment.* Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates,adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.* Prepare documents recording the outcomes of court proceedings.* Prepare dockets or calendars of cases to be called, using typewriters or computers.* Record case dispositions, court orders, or arrangements made for payment of court fees.* Explain procedures or forms to parties in cases or to the general public.* Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, orsummonses.* Instruct parties about timing of court appearances.* Search files and contact witnesses, attorneys, or litigants to obtain information for the court.* Examine legal documents submitted to courts for adherence to laws or court procedures.* Swear in jury members, interpreters, witnesses, or defendants.* Read charges and related information to the court and, if necessary, record defendants' pleas.* Record court proceedings, using recording equipment, or record minutes of court proceedings, using stenotypemachines or shorthand.* Conduct roll calls and poll jurors.* Prepare courtrooms with paper, pens, water, easels, or electronic equipment and ensure that recording equipmentis working.* Collect court fees or fines and record amounts collected.* Direct support staff in handling of paperwork processed by clerks' offices.* Meet with judges, lawyers, parole officers, police, or social agency officials to coordinate the functions of thecourt.* Prepare and mark applicable court exhibits or evidence.* Follow procedures to secure courtrooms or exhibits, such as money, drugs, or weapons.* Open courts, calling them to order, and announcing judges.* Amend indictments when necessary and endorse indictments with pertinent information.* Prepare staff schedules.