Blanca Ramirez Email & Phone Number

Rancho Cordova Ca

• Listens and responds appropriately in all interactions with Consumer customers, works to establish rapport with customers while performing the full range of customer service and technical support functions.
• Pro-actively works to resolve customer issues completely and independently, works to retain customer on calls and minimize call forwarding to other departments / representatives where possible.
• Empathizes and acknowledges customer to create trust and partnership.
• Uses expert negotiation and problem solving skills to resolve complex and non-routine customer concerns.
• Applies exceptional knowledge of all VZW operating systems, online tools and troubleshooting on all calls that require technical assistance. Ability to provide Tier 1 Troubleshooting support to customers.
• Communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension. Takes accountability for and resolves all customer issues and ensures impending solutions are.

Perform difficult calls with our loyal customers with price plans verifications of any changes requested by them andconfirmed to have the best plan for their needs,* Equipment inquiries, assistance with billing to confirm of understands of charges* Apply to their requests. Proration assistance of clearly understanding and how it applies to any changes.

Performed offline orders with spoc agents assigned per corporate business that faxed orders to be processed.* Enter and confirm all info for verification on any changes, quantities, address changes or accountabilities of anychanges that had to be changed before submitting request.* Handle at customer’s corporate locations orders of phones, troubleshooting.

Solve problems and deliver exceptional customer service Use Multi-tasking and tech-savvy skills to resolve challenging customer issues including device-relatedtroubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse.

Process vendor invoices; matching invoices with Purchase Orders and Receivers; audit invoices for discrepancies,coding of invoices with general ledger account distribution and input into accounts payable system.* Process weekly check disbursements, including reconciliation of subsidiary ledger.* Preparation and report for capital expenditures.* Month-end.

Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining officesupplies or equipment.* Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates,adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.* Prepare documents recording.