The Burnham Center for Community Engagement is a ‘think-and-do tank’ to help make the San Diego region a better place to live, work and play for all.As an Event Coordinator I am responsible for organizing the Burnham Center's events, dialogues, and meetings with our board members, stakeholders, and civic leaders. I work collaboratively with the Office Manager and Executive Assistant to the President & CEO to ensure the smooth running of our office. I manage and coordinate our office operations and welcoming environment for staff, visitors, and constituents.

As a lead event planner, my role encompasses the full spectrum of event management. I am responsible for coordinating and executing all aspects of events, from initial concept development to post-event evaluation. This includes budgeting, venue selection, vendor management, logistics planning, and on-site coordination. I excel at creating detailed event timelines, managing client expectations, and ensuring a seamless and memorable experience for attendees. I have always been fascinated by the power of events to bring people together and leave a lasting impact. Throughout my academic and professional journey, I have gained extensive experience in event planning, coordination, and execution. I have successfully organized various corporate events, weddings, and social gatherings, all of which have received positive feedback from both clients and attendees.

In this role, I was responsible for providing administrative assistance to the Occupational Medical Group, Medical Director and CCO. I handled highly sensitive and confidential medical and legal documents for pre-employment while exercising professionalism and discretion with all companies we worked with, such as LAPD, LAFD, SFPD, County of LA, LAUSD Transportation, FMCSA, and other worker’s compensation agencies and/or insurance companies.

As a destination wedding planner, I specialized in organizing and executing unforgettable weddings at Las Caletas Beach Hideaway, a private beach venue located only by boat. In this role, I assumed end-to-end responsibility for all aspects of wedding planning, including budgeting, vendor management, logistics coordination, and travel planning for both the couple and their guests. I worked with closely with clients to understand their vision and ensure that every detail was meticulously planned and executed. Additionally I reported to the Commercial Director, providing regular updates on project progress, financial tracking, and client satisfaction. • Planned & executed over 250 weddings with budget ranging from $15,000 to $35,000.Managed administrative logistics of event planning, including contract signing, fee collection, and event booking. • Arrived to wedding venue early to supervise all vendor set ups, answer questions, resolve any issues, and ensure set up was going according to plan. • Managed day of events by monitoring the time and overseeing over 30 personnel including event staff members and security.• Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.Maintained a list of top vendors including bands, Photo Booth services, photographers/videographers, and wedding decorations.• Interviewed 3-6 clients each month to gather wedding details, provided an estimate, and created a detailed expense sheet to allocate budget.

In this role I had the amazing opportunity to be an integral part of a dynamic wedding sales team. From brainstorming creative ideas, to executing marketing strategies, my role involved supporting the commercial department in all aspects of their sales operations. Whether it was assisting with travel and wedding market research, coordinating meetings and events, or managing project timelines, I embraced every challenge with willingness to go an extra mile. I reported directly to the Wedding Manager and Commercial Director and built strong relationships based on trust and reliability. • Provided administrative support to the wedding sales team, including managing calendars, scheduling appointments, and coordinating meetings.• Conducted market research and competitor analysis to identify potential sales opportunities and market trends within the wedding industry, which included attending trade shows and conferences to support the growth of the wedding department sales by promoting the company’s beach venue.• Created ads and campaigns alongside the marketing team to boost wedding sales, which increased by 30% while I was in this position.• Coordinated and monitored the sales proposals, contracts, sales booking process, from receipt to fulfillment, ensuring timely delivery and customer satisfaction.

As an E-commerce Specialist for an adventure company based in Puerto Vallarta, Mexico, I had the exciting opportunity to contribute to the growth and success of the business by selling tours online to travelers seeking unforgettable experiences.One of my main responsibilities was attending to customer inquiries and providing exceptional customer service. I actively managed the customer service line, responding to calls, addressing concerns, and assisting with bookings. Additionally, I handled customer inquiries through online chat platforms and email, ensuring prompt and personalized responses to enhance the overall customer experience.By being knowledgeable about the various adventure tours offered, I was able to provide valuable recommendations and help customers choose the best options to suit their preferences and needs. I consistently went the extra mile to ensure customer satisfaction, building strong relationships and fostering loyalty.Working in a fast-paced and dynamic environment, I effectively managed multiple tasks simultaneously, including coordinating with tour operators, processing online bookings, and resolving any issues that arose during the booking process. I was responsible for maintaining accurate records, tracking sales, and generating reports to analyze performance and identify areas for improvement.My role required a high level of attention to detail and strong organizational skills to ensure that all bookings and customer information were accurately recorded and processed. I also collaborated closely with the IT team to troubleshoot any technical issues related to the e-commerce platform, ensuring a seamless and user-friendly online experience for customers.Overall, as an E-commerce Specialist for this adventure company, I played a vital role in driving online sales and providing exceptional customer service to travelers seeking thrilling experiences in Puerto Vallarta, Mexico.