Blanca Vargas

Blanca Vargas Email and Phone Number

Customer care center Director at The Sullivan auto group @
Blanca Vargas's Location
Roseville, California, United States, United States
Blanca Vargas's Contact Details
About Blanca Vargas

• Solutions-focused leader specializing in driving business growth, building solid teams, creating strategic initiatives, providing world-class customer service, and cultivating a strong brand image with superior quality, eager to offer 15+ years of experience toward maximizing an employer’s bottom-line results.• Integral leader who offers proven experience in large-scale operational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued growth and profitability.• Out-of-the-box thinker who delivers highly effective short- and long-term plans and conceptualizes workable solutions.• Ambitious self-starter who organizes, analyzes, and interprets statistical data to optimize profits in coordination with goals.• Top performer who builds, nurtures, and manages strong operations teams with low turnover rates within high-pressure, deadline-oriented environments, and plans, prioritizes, and completes diverse tasks to meet and / or exceed objectives.

Blanca Vargas's Current Company Details
The Sullivan auto group

The Sullivan Auto Group

Customer care center Director at The Sullivan auto group
Blanca Vargas Work Experience Details
  • The Sullivan Auto Group
    Director Of Customer Care Center
    The Sullivan Auto Group Apr 2013 - Present
    Roseville, California
  • Homeq
    Vp/Customer Service Site Manager
    Homeq May 2009 - Dec 2010
    North Highlands, Ca
    • Utilized broad scope of industry knowledge and dynamic business acumen toward directing a high-volume customer service call center, including managing core operations, maintaining appropriate staffing levels and prioritizing workflow. Also responsible for overseeing customer-facing applications (e.g. IVR, Internet Website) which were instrumental in boosting success. Responsibilities also included salary administration, budget, personnel management, project management, establishing and managing policies and procedures, coaching, professional development, and staff training.• Ensured high-quality customer service at all times to build and sustain productive and profitable business operations.
  • Homeq Servicing
    Vp/ Imaging Manager Operations
    Homeq Servicing Sep 1998 - May 2009
    North Highlands, Ca
    • Strategically steered all facets of imaging operations, including guaranteeing turnaround times were met and / or exceeded by establishing aggressive key performance indicators and incentive plans. Provided superior customer service to other departments which supported seamless business processes. Responsibilities included salary administration, staffing model, budget, personnel management, project management, vendor management, Records management, coaching, professional development, and staff training.• Led key decision-making among a 75-member team responsible for technology, strategy, development, and implementation.
  • Home Savings Of America
    Customer Service
    Home Savings Of America 1995 - 1998
    Irwindale, Ca
    • Maximized bottom-line results via effective management of large-scale customer service call center and branch support services, including directing five different call queues, as well as directly supervising a top-performing, 15-member team of lead personnel, routinely handling escalated customer calls, monitoring calls, and coordinating and delivering executive reports. Also responsible for personnel management, coaching, professional development, and staff training.
  • Home Savings Of America
    Cpi Implementation Team
    Home Savings Of America 1984 - 1998
    • Served as a key participant in the implementation of a new mainframe loan servicing software (CPI’s Mortgage Servicing Package) which required resourceful interaction with varying management levels and creation of project documentation.

Blanca Vargas Skills

Loan Servicing Mortgage Servicing Mortgage Lending Call Center Credit Problem Solving Project Management Records Management Personnel Management Customer Service Customer Satisfaction Customer Support Operations Management Process Improvement Document Imaging Document Management Loans Leadership Training Management Vendor Management Software Documentation Lotus Notes Program Management Business Analysis Coaching Financial Services Banking Team Building Relationship Management Risk Management Loss Mitigation Performance Management Mortgage Banking Change Management Financial Risk Policy Business Process Improvement Business Continuity Planning Business Continuity Budgets Access Finance Call Centers Human Resources Default Credit Risk Loan Origination Visio Business Process

Frequently Asked Questions about Blanca Vargas

What company does Blanca Vargas work for?

Blanca Vargas works for The Sullivan Auto Group

What is Blanca Vargas's role at the current company?

Blanca Vargas's current role is Customer care center Director at The Sullivan auto group.

What is Blanca Vargas's email address?

Blanca Vargas's email address is bl****@****meq.com

What is Blanca Vargas's direct phone number?

Blanca Vargas's direct phone number is +121529*****

What skills is Blanca Vargas known for?

Blanca Vargas has skills like Loan Servicing, Mortgage Servicing, Mortgage Lending, Call Center, Credit, Problem Solving, Project Management, Records Management, Personnel Management, Customer Service, Customer Satisfaction, Customer Support.

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