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• Solutions-focused leader specializing in driving business growth, building solid teams, creating strategic initiatives, providing world-class customer service, and cultivating a strong brand image with superior quality, eager to offer 15+ years of experience toward maximizing an employer’s bottom-line results.• Integral leader who offers proven experience in large-scale operational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued growth and profitability.• Out-of-the-box thinker who delivers highly effective short- and long-term plans and conceptualizes workable solutions.• Ambitious self-starter who organizes, analyzes, and interprets statistical data to optimize profits in coordination with goals.• Top performer who builds, nurtures, and manages strong operations teams with low turnover rates within high-pressure, deadline-oriented environments, and plans, prioritizes, and completes diverse tasks to meet and / or exceed objectives.
The Sullivan Auto Group
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Director Of Customer Care CenterThe Sullivan Auto Group Apr 2013 - PresentRoseville, California
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Vp/Customer Service Site ManagerHomeq May 2009 - Dec 2010North Highlands, Ca• Utilized broad scope of industry knowledge and dynamic business acumen toward directing a high-volume customer service call center, including managing core operations, maintaining appropriate staffing levels and prioritizing workflow. Also responsible for overseeing customer-facing applications (e.g. IVR, Internet Website) which were instrumental in boosting success. Responsibilities also included salary administration, budget, personnel management, project management, establishing and managing policies and procedures, coaching, professional development, and staff training.• Ensured high-quality customer service at all times to build and sustain productive and profitable business operations. -
Vp/ Imaging Manager OperationsHomeq Servicing Sep 1998 - May 2009North Highlands, Ca• Strategically steered all facets of imaging operations, including guaranteeing turnaround times were met and / or exceeded by establishing aggressive key performance indicators and incentive plans. Provided superior customer service to other departments which supported seamless business processes. Responsibilities included salary administration, staffing model, budget, personnel management, project management, vendor management, Records management, coaching, professional development, and staff training.• Led key decision-making among a 75-member team responsible for technology, strategy, development, and implementation. -
Customer ServiceHome Savings Of America 1995 - 1998Irwindale, Ca• Maximized bottom-line results via effective management of large-scale customer service call center and branch support services, including directing five different call queues, as well as directly supervising a top-performing, 15-member team of lead personnel, routinely handling escalated customer calls, monitoring calls, and coordinating and delivering executive reports. Also responsible for personnel management, coaching, professional development, and staff training.
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Cpi Implementation TeamHome Savings Of America 1984 - 1998• Served as a key participant in the implementation of a new mainframe loan servicing software (CPI’s Mortgage Servicing Package) which required resourceful interaction with varying management levels and creation of project documentation.
Blanca Vargas Skills
Frequently Asked Questions about Blanca Vargas
What company does Blanca Vargas work for?
Blanca Vargas works for The Sullivan Auto Group
What is Blanca Vargas's role at the current company?
Blanca Vargas's current role is Customer care center Director at The Sullivan auto group.
What is Blanca Vargas's email address?
Blanca Vargas's email address is bl****@****meq.com
What is Blanca Vargas's direct phone number?
Blanca Vargas's direct phone number is +121529*****
What skills is Blanca Vargas known for?
Blanca Vargas has skills like Loan Servicing, Mortgage Servicing, Mortgage Lending, Call Center, Credit, Problem Solving, Project Management, Records Management, Personnel Management, Customer Service, Customer Satisfaction, Customer Support.
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1primepay.com
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Blanca Vargas
Accomplished And Versatile Leader With Extensive Experience Providing Guidanceand Direction To Individuals, Communities, And Organizations For Success During The Transition.Greater Chicago Area1hotmail.com -
Blanca Vargas
Houston, Tx
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