 Large Scale Customer Experience Customer Experience Management Priority 1 Incident Management Incident Response Global Service Desk Alert / Event Management Response Management Workload Coordination Compliance, Risk and Controls Process Design and Management SharePoint Content Management  Organizational Consulting Program & Project Management Training Leader and Facilitator Training Program Developer SharePoint Development / Administration Technical and Business Analytical Reporting Knowledge Management Technical Writing and Documentation

 Develop and Deliver IT & Cybersec Programs Lead Operations Simulations Manage System Support Teams Manage Information Security Teams

 Customer Service – Front Line Project and Program Management Personnel Management Business and Technical Consulting Deliver System Support Provide Network Administration Provide Server Administration Business Process Analysis / Management Deliver Customer Monitoring Services

 Appointed White House Position, Presidential Communications team (White House Communications Agency) Senior White House Staff Liaison Developed and Delivered Organizational Training Programs Responsible for Secure Communication Platforms Management / Personnel Training Network Administration / Information Security