Blanca Jackson Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Woodstock, Ga

Achievements: 🏆 Successfully developed and implemented sourcing and outreach strategies to maximize the applicant pool and meet organizational workforce needs in order to exceed organizational goals.🏆 Increased call center capacity by 30% and reduce attrition by 20% through targeted recruiting efforts and improved onboarding processes.Responsibilities: ★ Based on customer feedback, create teams consisting of experienced representatives to attempt resolution when customers called to cancel policies. ★ Create, develop and implement new training practices for new hire training, perform market research surveys to seek feedback on sales techniques, follow-up methods & after sale service.★ Manage the recruitment process for all open positions, including sourcing and screening candidates, scheduling interviews, negotiating offers, and closing deals.★ Collaborate with the management team and other business partners to develop and implement plans for the infrastructure of systems, processes, and personnel.

Roswell

★ Managed sales and customer information using CRM software, updating CRM database regularly to maintain top-notch service, and setting up appointments with new and existing customers to promote new products. ★ Developed a new report format for customers and the sales team that simplified very complex reports that detailed tasks and maintenance schedules generated by MS Dynamics. ★ Worked with the marketing department to develop promotional brochures for a company's consumer website, as well as maintaining the company's consumer website.★ Provided excellent customer service to clients, reviewed and analyzed complaints received from clients, managed major customer accounts, defined sales targets and quotas, maintained all sales records, performed data entry tasks, and reviewed complaints received from clients.★ Maintained positive relationships with all guests/clients, knowledge of and implementing procedures for giving special attention to VIP.

Brunswick,Ga

★ Assembled customer interaction details in a CRM system to track customer requests, document problems, and record solutions provided to customers. ★ Achieved exceptional customer service by leveraging extensive product and service knowledge to provide exceptional service to every customer. ★ Developed and implemented training programs for new hires, managers, and staff to ensure compliance with all applicable laws and regulations.★ Collaborated with upper management on special projects designed to improve company operations through employee education initiatives.★ Managed the implementation of an online learning platform that tracked the progress of employees throughout their career at the company through a comprehensive tracking system.