Blanca Ybarra Email & Phone Number

Auditor/ Controller

Auditor/ Controller

Auditor/ Controller

Treasurer/ Tax Collector

• Acted in partnership with the branch manager in positioning the branch team for success by fostering a positive work environment• Motivated and developed team members to achieve their maximum potential by leveraging coaching and performance management tools• Assisted on day-to-day operations in the teller line• Provided outstanding customer service • Accomplished management responsibilities which include hiring talented team members• Identified and managed risk using objective judgment and knowledge • Accessed and met the needs of customers and solved customers concerns• Followed, enforced and applied internal control policies and procedures• Protected customer information and maintained confidentiality

• Communicated with customer on the daily basis using interpersonal skills and networking skills, greeted and carried conversations • Processed daily bank transactions for customers with a cheerful and friendly attitude • Handled cash on the daily basis

• Provided excellent customer service• Helped resolve customer concerns in a timely fashion• Followed proper procedures to minimize errors and reduce risk• Used communication skills, speaking clearly, and accurately, using a pleasant tone and common conversational courtesies

Fresno, California