Blanca Neill Email & Phone Number

Massachusetts, United States

Newport Beach

Specialties: MCTS:Windows Server 2008 Certified, CompTIA Security + Certified, IoT, Employee Advocate Comity. Tracking issues to streamline and provide innovative recommendations, evaluate process methods, systems, and documentation for deficiencies; initiate corrective action / develop automated solutions and reduce/improve Incident Processes. As a.

• Maintain and monitor (bmc – Control-M, Mercury-Topaz, Infomatica, OneClick, Data-Trax Foreseer Client for Power/Generators) physical IT environments, ensure that all NetBackup jobs, processes, backups complete.
• Trainer: created documentation for training courses, updated procedures (software / hardware) and maintained and created ICR – for Incidents, including initial troubleshooting steps with current contact information for.
• Provide day-to-day contact information to Incident Management desk. Hosted bridge line, conducted preliminary troubleshooting, review logs, determine impact on potential incident / outage and escalated as needed and.
• Record Management / SOX reports, ran backups for UNIX, restored data for VPs, managers and the legal department

• Assisted admin support of new installation, configurations and restorations of damaged, hardware / software to Escrow and Title Companies.
• Worked with customer support verifying defects and fixes for software QA / development team.
• Assisted with software upgrades, patches, and hot fixes.
• Served as primary on call, to resolve disaster recovery – often walk a technical staff through the process of doing a full recovery using backups, and I completed recovery remotely.
• Created training material for new hires, and provided examples of typical problems with step by step trouble shooting and quick fixes, for software error messages.
• Served as on-call 3rd level (escalation support).

• Provided first-line centralized support to network and system operations. Tracked the process of Production jobs. Assisted UNIX users when applications froze. Troubleshot, tested applications and assisted in the.
• Report and assisted in resolving outages immediately.
• Assisted engineers with the test and conversion of software architecture from four companies to one.
• Contributed procedures to the Infrastructure Library with system conversions process.
• Established customer relationships with sales (new activations), operations and production.

• Provide support to internal and external customers (vendors) by programming phones, troubleshooting calls and features. Monitored server which updated activation, upgrades and prepaid phone activity. Provided report to.
• Lead of Retention Group-diffused volatile customer situations and by using loyalty and retention methods.
• Assisted with deployment “Project Eagle” Nortel switch conversion.
• Lead Tech to Business Sales.
• Trainer for new Technical Support Technicians and contributed to Fraud Detection/Prevention knowledge base.
• Beta tester for new phone products and services track, analyze and report on data.