Blanca Smith Customer Service And Process Improvement Email & Phone Number

Hi there, I’m Blanca! 👋🏻I use my forward-thinking superpowers, problem-solving skills, and resourcefulness to improve processes in a way that makes the team work more cohesively, increases customer satisfaction, and (dare I say it?) saves money simultaneously.I have 15+ years of experience finding ways to make the customer experience flawless and helping teams grow together. I never get tired of hearing that things seem easier since I’ve been there. Or that customers seem nicer since I joined the team. I've been developing my skills in operations and administration while consistently finding ways to exceed the expectations of both internal and external customers. Some career highlights include:• Devising a new fundraiser payment process that increased renewals and saved 20+ hours per week across three departments• When reduced from a department of 8 to a department of 1, increasing the company’s customer satisfaction rating to a record 98%• Pioneering customer experience-oriented teams that increased a store location’s overall Customer Satisfaction Score by 20%, and then replicating those results in two other stores• Focusing on coaching behaviors rather than results, increasing multiple key performance indicators across the board to bring a high revenue, low-performing location to the third most profitable location in the companyClifton strengths: Strategic, Achiever, Individualization, Futuristic, AnalyticalKind words:“Blanca was amazing! One of the very best customer service experiences I’ve ever had & I have had many at 71 years old. She is a wonderful example of a perfect customer service person. I wish there were more like her."-Customer of Boon Supply“Blanca provided endless support for our fundraising customers, salespeople, and internal stakeholders across a variety of complex projects and understaffed situations. She did so with grace and humor, consistently turning concerned customers into wholehearted advocates of Boon Supply.”- VP of Technology & UX at Boon SupplyOn weekends, you’ll find me either salvaging textiles from the goodwill outlet, zooming around on my Xootr scooter, or learning something new (I’m currently working through the Odin Project’s Full Stack JavaScript learning path). If you are interested in connecting, feel free to send me a message!About me: Customer Service | Process Improvement | Business Operations | Administration | Leadership | Building Relationships | Bilingual | Environmental Sustainability

• 

  California State University-Chico

  Psychology