- Provided guidance to academic departments regarding university standards and procedures on credit transferability and eligibility.- Collected and analyzed student academic information to determine best course of action for student-specific degree requirements.- Listened, provided support, and resolved technical issues guiding students through step-by-step solutions.- Answered and managed a multidimensional communication platform demonstrating a mastery of communication and attention to detail.- Created and Implemented procedures for effective workflow in various campus academic departments.- Reviewed and updated transfer plans to reflect appropriate transferable course title and credit numbers to university equivalencies.- Managed a process of timely, appropriate, and accurate responses to inquiries received through emails, phone calls, and in office visitations by faculty, advisors, students, and admissions

- Communicated weekly and monthly goals with all employees and store managers to raise sale goals.- Maintained and organized merchandise stock and created visual displays to promote new products.- Motivated employees by incorporating themes within our product specials and merchandising displays be

- Developed strategies to improve customer service while ensuring standards for quality service.- Responded to customer requests and followed procedures to identify or resolve current issues efficiently.- Contributed to team efforts to increase daily sales as well as increasing overall customer satisfaction

- Developed digital assets of new collections, innovated technology, and materials to provide to clientele.- Displayed clientele products on newly developed mannequins to maintain aesthetic interest and relations.- Collected company sales feedback to develop a new inclusive community and children’s collection