Blanca Rivera Email & Phone Number

Great Lakes, Il

In this position, I provide guidance to Research Assistants and Contact Representatives in analyzing numerous recurring and non-recurring computer generated output reports. Identify problems with database contents and resolve problems with supervisor, manager and computer specialist. I also maintain records of workload measurements and prepare production summary reports. Distribute workload among Branch employees, keeping the supervisor informed. I answer questions from other employees on procedures, policies, directives, etc. I train personnel on procedural requirements. Assist with difficult callers and calls from Headquarters. I answer Spanish calls when needed as well as translate documents in Spanish. I assist in implementing new rules and regulations to help our department with the workload. I research and analyze inquiries to determine appropriate action.

Great Lakes, Il

Responsible for various duties like input, retrieve, analyze and edit registration data and special computer generated reports. I researched and analyzed current and proposed operating programs to evaluate their effectiveness in achieving objectives. I researched and identified system problems and used judgment to generate and evaluate alternatives to make recommendations to solve problems. I researched and analyzed telephone inquiries and incoming letter requests to determine an appropriate action. When RCV software was in its testing stages I was one of the assistants relied upon to perform testing of new systems being implemented before it went live. I directed analysts to make changes to modify existing databases. I identified system problem areas that would adversely affect the system. I gave input to the supervisor, leads and computer support so they could prepare documentation in accordance with agency standards to describe and design functions of programs in regards to reports/errors. I was also utilized to trained the Spanish Contact Representatives when they were hired. I communicated instructions clearly and concisely so they would be able to answer the inbound calls from the call center. I taught them to give full attention to what other people are saying because we need to give good Customer Service and it definitely makes the calls with everything else we do much easier.

Great Lakes, Il

Responsible for responding to Spanish telephone inquiries in regards to the Military Selective Service Act. Responsible for translating Spanish documents in English. Responsible for resolving issues in regards to registrant files internally and externally. Perform document interviews over the telephone in a concise and accurate manner. Analyze questions from callers, utilizing information contained on multiple databases, and take appropriate action in providing an accurate and concise response and updating the registrant files. Provides wide variety of correspondence activities, extensive research, analysis, and updating databases for resolving problems related to inquiries or correspondence. Organized written inquiries and incoming forms, mail into general categories to expedite subsequent processing.

Great Lakes, Il

Transcribed data from a large number of source documents or coded sheets to a form acceptable for input into the computer. Maintained speed and accuracy to perform work processes. Typed at a 20,000 keystroke per hour.