Jack Blanchard Email & Phone Number

Boston, Massachusetts, United States

• Served as a main point of contact for client communications and production support ticket responses• Led and facilitated requirements gathering sessions, weekly client touch points, and offshore team meetings• Developed Business Requirements Documents and Use Cases, reviewed System Integration Testing (SIT) test cases, conducted Quality Assurance (QA) testing, and designed User Acceptance Testing (UAT) scenarios• Assisted in production support and defect resolution• Developed and led Knowledge Transfer presentations to support transition of project tasks and onboarding new team members

Boston, Massachusetts, United States

• Acted as a main liaison for contact with the clients and offshore teams, facilitating smooth communication and support for software release activities in all SDLC stages• Collaborated with offshore system development teams to transfer system design knowledge and provide ongoing business guidance for desired software functionalities

Boston, Massachusetts, United States

• Designed testing strategies and scenarios for client validation of software enhancements prior to implementation• Provided direct client support through all phases of the software development lifecycle• Translated business needs into effective requirements for new software solutions• Coordinated, tracked, and communicated weekly production fixes to ensure business process continuity

Bachelor Of Arts, Economics

Activities and Societies: Appalachia Volunteers, Omicron Delta Epsilon, Ignition

Economics

Studied abroad for the fall semester completing coursework in Financial Markets & Asset Pricing, Environmental Economics, Public Policy.