Blanche Jackson Email & Phone Number

Indianapolis, Indiana Area

• Create new material for Written Correspondence, E-mail Scripts, and Web Chat Scripts for Medicare's Beneficiary Contact Centers• Update existing material for Written Correspondence, E-mail Scripts, and Web Chat Scripts for Medicare's Beneficiary Contact Centers • Upload Written Correspondence material into the Next Desktop Generation Siebel system for Medicare's Beneficiary Contact Centers • Assist various departments with Material updates and training material • Use JIRA for workload tracking purposes • Use Verint to listen to calls from the customer service representatives at the Medicare's Beneficiary Contact Centers to monitor for quality • Validate material existence during quarterly system updates to assure all material is available without issue

Indianapolis, Indiana Area

• Assist Medicare Part B, Durable Medical Equipment and Part A beneficiaries in various states with Medicare inquiries on medical claims and hospital claims in a call center environment • Handled Beneficiary Complex escalations using Next Desktop Generation system • Assist team leads in screening forms for adjustments to claims• Mentor new and existing customer service representatives on the company's procedures and call flows• Assigned special projects to assist the call center on its daily operations such as training on certain system usage• Assist Medicare Part B providers in a Level I and Level II basis such as claim inquiries, financial inquiries and educating providers on Centers of Medicaid and Medicare services mandated policies and coverage• Help desk assistant for other Customer Service Representatives on complex issues• Handled Call backs for External Affairs • Handled questions from Providers via email • Educated Beneficiary's on their Medicare benefits • Handled call backs for Medicare Provider Enrollment