Mary Blanche Tiongson-Pennings Email & Phone Number

Beneden-Leeuwen, Ge, Nl

Utrecht, Netherlands

Utrecht, Netherlands

Netherlands

In 2019, founded PiNanays in Nederland, an online support community for Filipinos with the aim to manage cultural differences, to assist in migration-related concerns, and to aid domestic violence victims. To date, the community consists of 1800+ members.

Netherlands

Working with special needs babies and their parents to ease the challenges brought about by parenthood. Started online and offline campaigns to promote the positive effects of attachment parenting. Working with health professionals like pediatricians, midwives, and lactation consultants to spread accurate information. Involved in one‑on‑one consultations, seminars, and public speaking engagements. Serving as an 'influencer' and educator for parenting‑related local and international brands. Built a support community of 1500+ members and recognized as the Philippines' 1st Certified Babywearing Consultant. Established a wellness business through educating families on the use of essential oils and plant‑based products. Created and lead a team of 30+ successful leaders alongside me to grow my business to 4500 customers. Leading business strategy and planning meetings for business builders, identifying areas for growth opportunities and creating promotions to increase revenues. In 3 months, I ranked up to Gold Level Distributor for 'Young Living', something that usually takes 5‑6 years to achieve. In 2019, I successfully transferred my practice to the Netherlands.

Boracay Island, Malay, Aklan

Promoted to Quality Manager working directly under the General Manager. Reviewed all the policies and procedures of the entire hotel and all departments both operational and administrative. Advised on areas of improvement. Assisted Department Heads with (re)training. Conducted audits to ensure that we remain at the top in service standard on the island and implemented best practices.

Boracay Island, Aklan, Philippines

Headed the Human Resources Department. Created manning forecasts and budgets, revised policies and procedures, reviewed industry best practices to make compensation and benefits competitive with other 5‑star hotels. Spearheaded the recruitment and hiring process for all hotel employees. I accomplished securing a contract to upgrade the health insurance benefits for all employees under the umbrella group of companies of the owner of the hotel.

Boracay Island, Aklan, Philippines

Part of the pre‑opening team for a 5‑star luxury beach resort on the world renowned Boracay Island. Assisted with the layout of spaces for the Front Office areas (lobby, front desk, concierge, recreation, and welcome center) during construction of the hotel. Created Front Office policies and procedures and coordinated with other department heads for the needs of the department. Sourced out and negotiated with suppliers for systems, worked with banks for cashiering needs, assisted with the recruitment and hiring process for all staff (both direct and via recruitment agencies for agency staff). Trained staff to be ready for the opening of the hotel through intense training programs and coachings.

Makati City, Philippines

After opening, worked hand in hand with other departments to provide a seamless customer service experience for guests, handled escalated concerns, managed Guest Services, Guest Relations, Executive Lounge, Concierge, Business Center, and Telephone Operations departments with approximately 100 staff under my lead. Ensured accuracy of reports for upselling, history and forecasting of occupancy and room inventory, Profit & Loss, and yield management. Created the departmental annual budget and ensured budget was adhered to.

Fairmont Makati, Makati City, Ph

Pre‑opening Team for the first 5‑star hotel to open in Manila in over a decade. Assisted the Front Desk Managers for both Raffles (hotel and serviced residences) and Fairmont hotels in the creation of standard operating procedures, recruitment and hiring of staff, and training.

Intercontinental Manila, Makati City

Performed as Assistant Hotel Manager under the Executive Office function ensuring the overall smooth operations of all operation‑related departments such as Front Office, Food & Beverage, and Housekeeping. Conducted daily departmental briefings to the Front Office to ensure the smooth check‑in/check‑out of VIP guests. Greeted and sent off VIP guests. Analyzed and approved discounts, run end of day procedures, and audits transactions. Handled escalated guest concerns.

Seagoing

Handled service requests and concerns at the Front Desk. Continuously strived for guest satisfaction by communicating with key hotel and technical departments. Collected documents required by port authorities. Prepared the embarkation and disembarkation packets and ensured the smooth flow of check‑in and check‑out. Handled cashiering functions like deposits, payments, and foreign exchange. Was the concierge for the passengers in the suite cabins. Completed 4 contracts onboard 3 new Holland America vessels.

Ortigas Center, Pasig City, Philippines

Reported to the Director of Rooms. In charge of overseeing Operations Supervisors, Shift Leaders, and Associates under the Guest Relations Department. Handled VIP guests such as artists, government officials, TV personalities, and long‑staying guests. In charge of the Long‑Staying Guest program to ensure the comfort of our residents. Handled escalated concerns.

-Stargate Media Publications-Youngstar Magazine-ABS-CBN Publications-CHALK Magazine-MEGA Magazine Publications Inc.-MEG Magazine

Certification, Certified Babywearing Consultant

Ab Humanities With Professional Certificate In Humanities, Literature, Arts, And History

Activities and Societies: VP Finance-AIESEC UA&P Chapter

High School Diploma

Education record

Education record