Federico Blanco Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Preparation of stays, reservations, and exclusive assistance for VIP guests and clients.Control and management of incidents for all hotel guests and clients.Development and implementation of strategies to improve the hotel's customer service.Supervision and oversight of the Guest Assistance Team.Direct support to the Front of the House Director.

Barcelona, Cataluña, España

Control and management of individual Reservations, handled viatelephone, email, and corresponding OTAsUpselling of rooms and suitesAvailability control and room sales via PMS and TravelclickGroups rooming list control

Ciudad De Buenos Aires

Management of sales for Corporate & Social Kosher Events via telephone, email, and in-person at the hotel.Follow-up and negotiation of event quotations.Reporting of internal orders for sold events to the Kitchen and Banquet Service departments.Welcome and showcase of hotel venues and common spaces to potential clients.Contact and coordination of events with internal hotel departments (Kitchen, Service, Security, and Parking) and external suppliers (Event Organizers, decorators, and technical equipment providers).Prospecting of accounts and clients.Direct assistance to the Marketing and Events Sales Director of the hotel.Advanced use of Golden Salesforce.

Ciudad De Buenos Aires

Management of room reservation sales via telephone, email, and company chats.Input and control of individual reservations.Guest Recognition System (Recognition and reporting of Four Seasons' guests and clients).Loading and updating hotel rates.Advanced use of Opera PMS and Micros.

Buenos Aires, Argentina

Assistance to VIP members (Basic use of Amadeus system for flights and Virtuoso program for luxury hospitality).Monthly goal and QA control for the Buenos Aires team.Task assignment to the Lifestyle Managers team in Buenos Aires.Creation of tourist and gastronomic guides for Argentina.Direct reporting to Team Managers in Bogotá, Mexico City, and Buenos Aires.Advanced use of Tableau by Salesforce and Genesys Chat.

Ciudad De Buenos Aires

Assistance to members throughout Latin America and the Caribbean (English-speaking) via telephone, email, and Genesys chat.Management of flight, hotel, tour, vehicle, transfer, show, and dining reservations.Specialist in tourist attractions, shows, and gastronomy in the City of Buenos Aires.

Ciudad De Buenos Aires

Check-In and Check-Out processes for hotel guests.Advanced use of Opera PMS and HotSOS.Control of accounts and tax billing for hotel guests and restaurants.Management of complaints and room assignments.Enrollment in the Hyatt loyalty program (World of Hyatt).Up-selling program.Night audit.Training for new recruits in the area.

Ciudad De Buenos Aires

Welcome and farewell to hotel guests and clients.Control of private transport, taxis, and buses entering and leaving.Luggage delivery control and coordination with the Belldesk department.Use of Opera PMS and HotSOS for task assignment and control.Training for new recruits in the Belldesk area.

Ciudad De Buenos Aires

Welcome, farewell, and assistance to hotel guests during their stay.Luggage and mail delivery.Room and public area showcasing in the hotel.Direct assistance to Front Desk, Concierge, and Housekeeping.Basic use of Opera PMS.

Entrega y control de expedientes y facturaciones hacia las compañías asociadas al estudio en el área de Capital Federal. Transacciones bancarias.

Curso Teórico Y Practico De Tripulante De Cabina De Pasajeros, Aeronautico, Licencia Tcp N 39184448 (Anac)

Marketing Digital: Community Manager & Publicidad, Marketing Digital