My role is responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with all stake holders to ensure revenue and customer satisfaction goals are met whilst also ensuring that the product supports the company’s overall strategy and goals.Key functions include:Define the product strategy and roadmap.Compile training manuals in consultation with managers and staff ensuring the training needs relate to the goals of the organisation and work areaPlan, develop, implement and evaluate a staff training programme based on organisational and employee needsDeliver MRDs and PRDs with prioritized features and corresponding justificationWork with external third parties to assess partnerships and licensing opportunitiesRun beta and pilot programs with early-stage products and samplesBe an expert with respect to the competitionAct as a leader within the companyOther areas of responsibility include Project Management. In this role I am responsible for planning, executing and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members, third-party contractors and consultants in order to deliver projects according to plan.

 Planned, designed, tested, commissioned and transitioned GMCabs infrastructure from Physical IT infrastructure to AWS Amazon cloud (Sydney Region). Infrastructure currently hosting 10,000 Verifone terminals and processing a quarter of a billion dollars (A$250,000.00) of transactions per year (GM Cabs is a private company currently operating in many locations across Australia, including sites in NSW, VIC, QLD, SA, WA and TAS. George Mikhael, the founder and owner of GMCabs, has built a reputable business which caters for the needs of both taxi drivers and their passengers). Planned, designed, procured, tested and commissioned Physical IT infrastructure for GMCabs hosted at RIS’s production data centre (Fujitsu) and the implementation of a disaster recovery (DR) site at RIS’s data centre (Equinix) – DR capable of being invoked within 4 hrs of a disaster being declared IT Lead in the Negotiation of a 10 yr RIS/Medicare government contract and led the planning, design, procurement, testing and commissioning of IT infrastructure and the implementation and compliance of the Defence Signals Directorate’s Information Security Registered Assessor Program (IRAP) certification as a requirement of the contractual agreement – (Medicare EasyClaim is a payment solution to facilitate real-time electronic patient claiming between medical practices and Medicare) Certified EFTPOS terminal software with STG, Westpac and CBA  Mumbai, India - Planned, designed, procured, tested and commissioned IT infrastructure in the Reliance data centre capable of processing 100,000 transactions per day. This solution was implemented in a high availability (HA) configuration utilizing Juniper, Checkpoint and Cisco network equipment and HP blade sever technology. This project also included Payment Card Industry – Data Security Standard (PCI-DSS) compliance and the implementation of a Disaster Recovery (DR) solution capable of being invoked within 4 hrs of a disaster being declared

 Led the operational management of the Sydney Data Centre at Rhodes 24x7 and the Disaster Recovery Centre at Redfern 24x7 as well as the interstate offices in Melbourne and Brisbane, International Editorial Bureaus and third party, News, Information and Communication Service Providers.  By 2008 Rhodes Data Centre had a total of 160 servers that were configured in a high availability (HA) or clustered configuration, providing editorial, finance, media, image & racing services to national & international clients 24/7  All systems/services were replicated real time to AAP’s Disaster Recovery site at Redfern.  Managed a Team of 20 technical staff comprising of System and Database Administrators, Computer Operators and Helpdesk staff 24x7. Led the Computer Services departments operational planning and projects and negotiated and organised the allocation and efficient utilisation of Computer Services resources  Directed the selection, installation, use and maintenance of Computer Services systems and equipment Established, maintained & reviewed vendor relationships, SLA’s and software/hardware maintenance contracts Ensured adherence to input and output delivery times and advised the company executives of any adjustments constantly evaluated new technology, reviewed new hardware/software to make needed recommendations and liaised with equipment suppliers, engineers and developers as necessary Selected and trained permanent and contract operation staff and continually monitored their performance. Defined and implemented fault escalation procedures, system checklists, run sheets, manuals, stock control and disaster recovery procedures and ensured they were reviewed regularly and updated as required Provided Help Desk support to internal and external clients (24x7)

The Production Support Coordinator role is to supervise and ensure the efficient operation of the AAP and Reuters servers, network, client servers, databases, and equipment. This includes liaising with and assisting the IT Operations staff responsible for monitoring and diagnosing network and hardware problems. The Production Support Coordinator will also work closely with the AAP executive staff, Reuters executive staff and decision makers in other departments (Sydney, Hong Kong and London) in order to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the business including liaising with external technology and content providers.