Rob Bland

Rob Bland Email and Phone Number

Disaster Restoration Manager at Direct Line Group @ Direct Line Group
kent, kent, united kingdom
Rob Bland's Location
United Kingdom, United Kingdom
Rob Bland's Contact Details

Rob Bland personal email

n/a
About Rob Bland

Specialties: Team Management & LeadershipTrainingDamp diagnosis surveysThermal Imaging surveysComplaint resolutionReport writingDesign & implementation of new policies & proceduresDevelop and deliver training

Rob Bland's Current Company Details
Direct Line Group

Direct Line Group

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Disaster Restoration Manager at Direct Line Group
kent, kent, united kingdom
Website:
directlinegroupcareers.com
Employees:
5390
Rob Bland Work Experience Details
  • Direct Line Group
    Disaster Restoration Manager
    Direct Line Group Nov 2012 - Present
    Leeds, United Kingdom
    Managing and auditing spend on damage management related claims and ensuring that suppliers use optimum methods, to deliver economic and customer pleasing solutions.Utilising latest technology, I have been the main driver in delivering major cost savings, reducing drying times and improving customer satisfaction scores.Working closely with suppliers, I have written several ‘best practice’ guides along with internal technical training presentations.I have trained and mentored internal staff to provide them with the knowledge and confidence to make effective decisions regarding damage management restoration.I have helped develop changes to IT software to improve and streamline systems.I am involved with supplier audits and contract negotiations.I am the main point of contact for suppliers and loss adjusters, for all issues relating to disaster restoration.
    View
  • Davies Response
    Regional Manager
    Davies Response Jun 2011 - Nov 2012
    North Of England & Scotland
    Managing a network of Disaster Restoration contractorsKey functions included: ;Brand development; Loss adjuster liaison; Complaints resolution; Development and delivery of Technical training; Development of company policies and procedures; Site surveys; Claims validation.
  • Chem-Dry Uk
    Technical Claims Validation Manager
    Chem-Dry Uk Feb 2010 - Jun 2011
    Department ManagerAssess and validate insurance claims; report writing; assisting on major claims and ensuring best practice and exceptional customer service are delivered at all times.Site assessments and audits.Technical researchImplementation of new practices and proceduresDamp diagnosis / Thermal imaging surveysDeliver BDMA Fire & Water Damage training
  • Chem-Dry Uk
    Operations Manager
    Chem-Dry Uk Apr 2008 - Feb 2010
    East Yorkshire
    Managing a team of 12Responsible for running a profitable damage management business.I was responsible for project management; scoping and managing large claims; training; customer care; auditing; and meeting all health & safety requirements on site and at the business unit.Implemented new Technical and admin procedures to improve efficiency and profitability.
  • Dryair Uk
    Training & Education Manager
    Dryair Uk Jun 2005 - Aug 2006
    Technical Presentations to potential clients; Technical training; Assessing and assisting on major insurance claims; Technical report writing

Rob Bland Skills

Water Damage Report Writing Restoration Claims Insurance Claims Customer Relations Dispute Resolution Technical Training Customer Service Claim Insurance Management Contract Management General Insurance Claims Management Carpet Cleaning Contract Negotiation Negotiation Team Management Project Management Commercial Insurance Training Liability Property Damage Legal Liability Brokers

Rob Bland Education Details

  • Humberside University
    Humberside University
    Business Studies
  • Doncaster College
    Doncaster College
    Economics, Sports Studies, Geography

Frequently Asked Questions about Rob Bland

What company does Rob Bland work for?

Rob Bland works for Direct Line Group

What is Rob Bland's role at the current company?

Rob Bland's current role is Disaster Restoration Manager at Direct Line Group.

What is Rob Bland's email address?

Rob Bland's email address is bl****@****net.com

What schools did Rob Bland attend?

Rob Bland attended Humberside University, Doncaster College.

What are some of Rob Bland's interests?

Rob Bland has interest in Football, Table Tennis, Cycling, Swimming, Gym.

What skills is Rob Bland known for?

Rob Bland has skills like Water Damage, Report Writing, Restoration, Claims, Insurance Claims, Customer Relations, Dispute Resolution, Technical Training, Customer Service, Claim, Insurance, Management.

Who are Rob Bland's colleagues?

Rob Bland's colleagues are Roger Browne, Lee Jones, Mike Taylor, Aqeeb Ayub, Martyn Brown, Adele Hollesen, Danyelle Mchale.

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