Reporting to the Group CCO, I rebuilt and led the global solutions team comprising global solutions, bid management and pricing talents. I was further part of the global commercial senior leadership team, which included global market-ing, communications, segment leadership and sales excellence.Key Responsibilities:• Building a new strong global solutions team to convert global customer opportunities into profitable long-term contracts at scale.• Increase win-rate, quality and profitability of new business as well as mitigate systemic risks in the global custom-er portfolio.• Map ISS’s global solutions, bid management and pricing talent pool to fully leverage the global institutional knowledge and experience.Key Achievements:• Rebuilt and grew the global solutions team from 4 to a diverse team of 23 FTEs across US, Europe and APAC through new hires and redesigning existing regional structures.• Created a strong high-performance culture across a highly geographically dispersed and diverse team by creating a clear vision and story, promoting strong values of collaboration, professionalism and fun and through authen-tic leadership.• Mapped ISS’s 750+ global commercial resources and started an enterprise-wide culture change by connecting everyone, changing the organisation’s vocabulary and creating excitement about what we could achieve together as we unlocked the full power of the organisation’s collective knowledge.• To drive this transformation, I rearticulated the strategic focus on international deals and created a global career training programme to engage local talents in winning global deals. • I further led individual global customer renegotiations structuring complex negotiations in simple steps, design-ing incentive-based commercial models and reshaping traditional deals to collaborative and Vested relationships driving increased value.

Reporting to the Group General Counsel, I took leadership of the entire commercial arm of the global legal team (as opposed to the corporate and compliance arm of the team) advising the wider organisation and the Executive Group Management on material global commercial matters. Key Responsibilities:• Building and leading a team providing legal support on all global commercial matters to the global commercial, operations and supply-chain organisations as well as the Executive Group Management.• Commercialising the legal function and changing the culture to a “find solutions, rather than find problems”-mindset to support and accelerate profitable growth.• Ensure optimal commercially focused and value-adding legal support as a member of ISS’s Group's Commercial and the Global Operations Senior Leadership Teams.Key Achievements:• Built a virtual multi-tiered global commercial legal team to execute on the ISS Group’s strategic focus on interna-tional deals creating a culture of pride and enthusiasm for delivering outcome-focused legal advice.• Drove commercialisation of the legal function and created a career path for commercially orientated legal talents across organisational borders.• Redesigned the global policy for commercial bids to strengthen governance and break down functional and geo-graphical silos to refocus enterprise resources to collaborate to win new business together.• Negotiated global customer contracts, retentions and renewals, including global supply-chain contracts, using both traditional negotiation processes as well as Vested and collaborative contracting – including negotiating ISS’s first global Vested certified supply-chain contract.• Advised the Executive Group Management and the Board on significant commercial matters, systemic risks and the impact of macro-economic factors such as high-inflation and covid on the global business.

Reporting to the Group General Counsel, I acted as the lead negotiator for the ISS Group’s global customer relation-ships and in parallel was regionally responsible for the largest region in ISS.Key Responsibilities:• Lead negotiator on global customer relationships and subject matter expert on complex commercial models to ensure continued profitability and balance in changing long-term customer relationships.• Responsible for the Europe region representing about half of the total ISS Group turnover, e.g. managing com-plex fraud and compliance matters, policy role out and holding board positions in multiple subsidiaries.Key Achievements:• Negotiated a significant part of ISS’s global customer deals in the banking, pharma, manufacturing and telecoms industries and led complex international dispute processes.• Designed and negotiated complex incentive-driven commercial models, which became the heart of some of the Group’s largest deals ensuring continued profitability in changing macro and customer environments.• The above established me as ISS’s expert on international negotiations, complex commercial models and leading deal closings.• Advised the deal team, the Executive Group Management and the Board on the largest ever facility management deal in the history of ISS.• Mapped ISS’s corporate structure following years of acquisitions of more than 600 companies to drive a process of corporate structure simplification.

In parallel to my primary career, I led a team of 40 voluntary lawyers/law students for 10 years on a one-evening-per-week basis delivering free legal advice to low-income citizens.Key Responsibilities:• Leading a large team of pro bono lawyers, law students and receptionists helping people in all areas of law.• Ensuring high-quality legal advice and client satisfaction operating the team as a full-fledged law firm.Key Achievements:• I increased the ambition level for the team and created a high-performance culture focusing on learning and the pride of using your skills to help others, which reduced employee turnover and absence.• Through my team, we helped thousands of clients from all walks of life with legal and personal challenges.• I taught and developed young lawyers to use their acquired theoretical skills in practice, considering strategy, psychology, outcome focus and how to engage with people from very diverse backgrounds.• Developed the legal aid organisation’s processes, systems and offices to enhance performance and client and employee satisfaction.

Stating with a banking product design focus, I reshaped my role to specialising in international outsourcing and negoti-ations supporting the IT and Procurement functions in all strategic or complex sourcing processes. Key Responsibilities:• Building the bank’s legal capabilities to run complex sourcing and outsourcing processes in-house.• Advise on complex deals and projects namely within IT, e.g. the bank’s master data project and outsourcings.Key Achievements:• Built and led a virtual cross-border legal team to advise the bank’s IT and Sourcing departments.• Advised on managing the bank’s largest IT outsourcing to a joint venture with IBM to consolidate and integrate legacy IT systems and IT organisations following a 4-bank merger.• Negotiated the bank’s largest outsourcing deals covering procure-to-pay processes, card and transaction acquisi-tion, market research etc.• Created standard templates for international outsourcing as well as standardised modular procurement template contracts to increase efficiency, quality and standardisation.

Secondment to Denton Wilde Sapte's TMT department (later SNR Denton, now Sonnenschein Nath & Rosenthal) in London City.