With over a decade of experience in the hearing healthcare industry, I transitioned into training leadership, HR and full cycle recruiting, where I excelled and became passionate in sourcing and hiring talent across diverse roles, ranging from entry-level customer service to executive VP positions. My expertise spans across technical domains like software engineering, program and product management, marketing, sales, insurance, clinical science, quality assurance, HR, audiology, e-commerce, and IT roles.I have a proven track record of successfully filling remote, on-site, and hybrid roles across the US (and even a few international roles), leveraging my extensive network and strategic sourcing techniques. My background also includes recruiting for interior design and counter food service positions, showcasing my versatility in meeting various hiring needs.One of my key strengths lies in my ability to fill roles quickly and efficiently while using minimal resources. I prioritize speed and quality in the recruitment process, ensuring that organizations can swiftly onboard top talent to meet their business objectives. I bring extensive industry knowledge, a diverse skill set, and a commitment to delivering results to every recruitment endeavor, enabling organizations to build high-performing teams with confidence.

• Collaborated with team members to create and distribute press releases• Developed and implemented social media strategies for Facebook, LinkedIn, Twitter and Instagram accounts• Established and maintained relationships with journalists and influencers to increase company exposure • Conducted research using Meltwater to identify and engage with relevant industry publications and social media accounts

• Collaborated with hiring managers and People Operations to strategize weekly and quarterly staffing needs• Implemented and executed sourcing strategies using online channels including LinkedIn, Indeed, Angel's List and Facebook• Ensured diversity and qualification standards were met in candidate selection• Designed and executed interview and selection procedures, including remote and on-site assessments and interviews• Utilized ATS software like Lever to evaluate applicant information such as resumes and contact details• Efficiently maintained recruitment materials and records, including paper work and interview notes• Updated and maintained an accurate recruitment spreadsheet while monitoring KPIs like time to fill and offer acceptance rate• Developed job descriptions and interview questions that aligned with the requirements of each position• Developed and executed employment branding initiatives• Scheduled and attended remote job fairs and recruitment events to identify potential candidates• Forecasted quarterly and annual departmental hiring needs, working closely with finance team• Cultivated relationships with past applicants and potential candidates to ensure a strong talent pool for the company• Managed the company's interview calendar and effectively scheduled all interviews for candidates.

• Collaborated with People Operations and hiring managers to develop effective candidate pipelines for various teams including Customer Operations, Engineering, and Marketing • Coordinated all recruiting activities such as scheduling interviews, feedback sessions, offers, and negotiations • Established and maintained an extensive network of top-tier candidates and facilitated ongoing relationship management • Managed and updated candidate records, job postings, and requisitions within Lever (ATS) • Provided a positive and exceptional candidate experience • Developed and executed onboarding training plans for newly hired Customer Operations Employees • Assisted in designing and implementing training programs for employees based on changes in policies and protocols • Worked closely with Product Management and Quality teams to ensure all necessary training materials were obtained and utilized.

• Managed scheduling for new Personal Hearing Professional training sessions • Facilitated comprehensive training of new hires• Co-developed training programs for both new and experienced Personal Hearing Professionals • Collaborated with Product Management teams to acquire all pertinent training materials • Collaborated closely with Senior Manager and Vice President of Client Care & Professional Support teams

• Provided comprehensive training to Eargo clients to optimize their use of Eargo hearing systems • Collaborated with sales team to conduct audiogram reviews, respond to client inquiries, and offer sales support when necessary • Accurately documented client interactions in SalesForce CRM to ensure a seamless client experience • Conducted tests on new technology to identify how Eargo could enhance their offerings to clients • Interacted and built relationships with over 200 new clients per month via email, text, and phone to ensure a positive and personalized client experience • Maintained return for credit rate within company guidelines by effectively addressing client concerns and ensuring their satisfaction

• Oversaw and reviewed the daily work of fellow hearing instrument specialists to ensure adherence to established protocols • Developed comprehensive training manuals and standard operating procedures for patient database management • Conducted hearing screenings and managed cerumen at multiple skilled nursing centers • Performed complete audiometric assessments for interested residents and prescribed and fitted appropriate hearing aids • Delivered and programmed hearing aids to residents to ensure optimal functionality • Provided effective training and mentorship to new hearing aid specialists and audiologists to enhance their skills and knowledge.

• Performed comprehensive diagnostic and audiometric assessments • Counseled patients on the appropriate hearing instrument options for their specific needs • Developed and executed marketing strategies to promote the business • Maintained and enhanced patient relationships to ensure retention • Managed daily administrative tasks and maintained accurate records • Mentored and trained new hearing aid specialists and audiologists for success in the field