Bryan Lara Email & Phone Number

Valhalla, Ny, Us

Quito, Pichincha, Ecuador

IT Banking Projects Channel strategy Product management

Stamford, Connecticut, United States

Strategic Collaboration and Data-Driven Leadership:- Collaborate directly with the COO and CFO to align digital strategies with overall business objectives, ensuring seamless integration and informed decision-making.Advanced CRM Utilization and Operational Excellence:- Efficiently use advanced CRM tools, reducing task completion time and optimizing operations to achieve a 15% increase in overall efficiency.Autonomous Problem Resolution and Multilingual Communication:- Independently address critical building and tenant management issues, showcasing adaptability. Leverage bilingual skills (English-Spanish) to enhance customer satisfaction by 10%.Leadership in Digital Strategies:- Develop and lead transformative business and digital strategies, contributing to a 10% increase in online engagement. Foster interdepartmental collaboration to enhance project success rates.Data Analysis:- Conduct in-depth data analysis, providing insights for effective decision-making in future investments or projects.Impactful Initiatives and Recognition:- Pioneer a data-driven approach, resulting in a 15% increase in operational efficiency.- Lead digital strategies, contributing to an 8% increase in customer interaction.- Establish robust communication channels, leading to a 10% improvement in tenant satisfaction.- Recognized for outstanding collaboration and impactful cross-functional digital initiatives.Acquired Skills:Strategic Collaboration • Data-Driven Decision Making • Advanced CRM Utilization • Operational Coordination • Autonomous Problem Resolution • Multilingual Communication • Leadership in Digital Strategies • In-Depth Data Analysis • Impactful Initiatives and Recognition

Quito

Digital and Physical Channel Strategy:- Led teams in designing and implementing channel strategies evaluating market viability and trends.- Utilized CRM data, especially Salesforce, to forecast trends based on customer behavior.- Worked in the SAFe 6.0 (Scaled Agile Framework) as a Product Owner and Business Analyst to ensure strategic and operational alignment.Service and Product Model Redesign:- Developed strategies to enhance benefits and rebuild models, resulting in a 20%+ increase in NPS for high-value clients and a 30% reduction in abandonment rate.- Made data-driven decisions backed by performance indicators and customer experience.- I have implemented plans to improve the availability of digital channels.- Increased customer digitization from 11% to 45% through redesigned customer experience and changes in the service model.Channel Redesign:- Successfully redesigned the agency channel strategy, adopting a "Phygital" approach and prioritizing the customer experience.- Collaborated with providers such as Backbase, YellowPepper, Salesforce, and Oracle in an agile model with bi-weekly sprints to transform the banking experience.Consulting and Team Management:- Utilized consulting skills to synthesize information, make decisions based on best practices, and manage multidisciplinary teams of up to 20 people.Key Achievements:- Redesigned channel strategies, increasing customer experience across all segments.- Successfully increased customer digitization from 11% to 45%.- Redesigned the agency channel strategy, adopting a "Phygital" approach.Acquired Skills:Digital and Physical Channel Strategy • Service and Product Model Redesign • Customer Experience Enhancement • Consulting • Team Management • Salesforce • Google Analytics • Power BI • SAFe 6.0 Framework

Quito, Pichincha, Ecuador

Strategic Sales Development:- Led the creation and execution of effective sales strategies for financial products, resulting in a 15% increase in revenue and significant market expansion.- Expanded the high-value client portfolio by 20% through initiatives focused on acquisition and retention.Product Development:- Collaborated in the creation of financial products, such as the 100% digital credit and customer-centric banking application, resulting in innovative solutions for the emerging market.- Promoted and sold life and health insurance coverage from partners, generating an additional 10% in revenue for the commercial area.Market Analysis:- Generated growth reports through analysis of market share, product placement, and portfolio performance, contributing to a 10% improvement in market share.CRM Management:- Efficiently managed CRM systems and platforms like Salesforce, improving data accuracy by 15%. Utilized KPIs to monitor and enhance sales performance.Product Development and Launch:- Provided support in developing and launching new products and services, ensuring successful market entry and contributing to a 20% growth in product adoption.Key Achievements:- Drove a 15% increase in revenue through strategic sales initiatives.- Achieved a 25% improvement in customer satisfaction through effective placement of financial products.- Contributed to a 10% improvement in market share through detailed market analysis.Acquired Skills:Strategic Sales • Financial Product Management • Insurance Sales • Market Analysis • CRM Management • Product Development and Launch

Quito, Pichincha, Ecuador

Strategic Marketing Planning:- Developed and implemented advertising plans, elevating media visibility for diverse businesses in Ecuador by 25%.- Established strategic partnerships with leading magazines such as Vistazo, El Comercio, and El Universo, resulting in a 15% growth in the customer base and successful exposure of advertising strategies.Financial Management:- Effectively managed project budgets, optimizing resource allocation and reducing unnecessary expenses by 20%.Leadership and Team Management:- Guided and motivated a multidisciplinary team, increasing sales by 20%, advertising impact by 15%, and retaining customers by 60%, with a 10% monthly increase in new clients.Operational Efficiency:- Supervised production, improving timely delivery of high-quality materials in physical advertising. In digital media, we implemented tests and validations with clients before publication.Strategic Adaptation:- Proactively planned and adapted new editorial strategies, increasing audience engagement by 40%.Notable Achievements:- Increased media visibility by 25%, consolidating brand recognition.- Successfully managed budgets, achieving a 20% reduction in unnecessary expenses.- Exceeded sales targets through effective leadership building a high-performing team.Acquired Skills:Strategic Planning • Project Management • Financial Management • Team Leadership • Sales • Marketing Strategy • Operational Efficiency • Strategic Adaptation

Quito, Pichincha, Ecuador

Information Gathering and Process Establishment:- Led information-gathering activities, improving efficiency by 15% by creating effective processes.- Classified processes based on hierarchy and importance, optimizing resource allocation for each area.Process Characterization and Documentation:- Characterized processes, identifying internal and external clients and suppliers, improving communication by 20%.- Developed and diagrammed processes using Microsoft Visio and Bizagi software, reducing process mapping time by 25% and optimizing interdepartmental communication.Standardized Process Manuals:- We created manuals of standardized processes, resulting in a 30% increase in departmental efficiency.- Facilitated the dissemination of process manuals, contributing to a 25% reduction in errors related to reprocessing.Key Achievements:- Successfully led information-gathering initiatives, achieving a 15% increase in overall efficiency.- Developed standardized process manuals, contributing to a decrease in resource loss of up to 8% in the first year for assigned companies.Skills Acquired:Information Gathering • Process Establishment • Process Characterization • Data Analysis • Process Improvement • Effective Communication

Quito, Pichincha, Ecuador

Cash Operations Management:⁣- Successfully managed cashier operations at a prominent supermarket, handling daily transactions and ensuring an efficient customer experience.⁣⁣Supervision and Personnel Management:⁣- Supervised cashier staff, leading teams of up to 20 people and improving productivity by 15%.⁣⁣Financial Management:⁣- Monitored income, expenses, and overall financial transactions, achieving a 10% reduction in operational costs.⁣⁣Problem Solving and Inventory Control:⁣- Effectively resolved administrative, dispatch, and financial issues within the supermarket, reducing incidents by 20%.⁣- Managed and controlled incoming and outgoing merchandise inventory, optimizing stock levels and reducing losses by 8%.⁣⁣Key Achievements:⁣- Successfully led teams, improving operational efficiency and customer satisfaction.⁣- Optimized inventories, reducing costs while ensuring product availability.⁣- Introduced branding and marketing strategies that increased product visibility and demand on supermarket shelves.Skills AcquiredTeam Leadership • Operational Management • Personnel Supervision • Financial Management • Problem-solving • Inventory Control • Branding and Marketing Strategies

Specialitation In Banking Management, Banking, Corporate, Finance, And Securities Law

Banking And Insurance Management Specialization, Business Administration And Management, General, 9

Financial business management Risk management in changing environments Technological transformation of financial business model Capital.

Master Of Business Administration - Mba, Business Administration And Management, General, 9,5

Activities and Societies: President- Apply business strategies, market tools, financial models, resource management that contribute.

The Powermba - Future Leaders, Business Expert

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Bachelor Of Business Administration (Bba), Business Administration And Management, General, 9

Activities and Societies: President of the Student Association of the Faculty of Administrative Sciences of the National Polytechnic.