Supervisor
Current* Develop, implement, assess, and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures* Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics* Create an environment focusing on fun, enthusiasm, and accountability* Administer coaching and disciplinary action when appropriate* Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately