Béatrice Talon-Lawani Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Resolved customer issues generated from escalated calls and chatsCollaborated with cross-functional teams, including sales, marketing, and operations, to coordinate efforts and resolve customer issues efficientlyIdentified opportunities for process improvement and proposed solutions to streamline workflows and enhance the overall customer experienceIdentified and implemented process improvements that enhanced member service efficiency and effectiveness by 25%Reduced call backs after initial interaction by 85%.Oversaw implementation of data protection measures designed at preventing unauthorized access or loss of sensitive information.Assisted in developing policies and procedures that aligned with organizational objectives while adhering to regulatory requirements.

Atlanta, Georgia, United States

Resolved customer issues generated from escalated calls and chatsCollaborated with cross-functional teams, including sales, marketing, and operations, to coordinate efforts and resolve customer issues efficientlyIdentified opportunities for process improvement and proposed solutions to streamline workflows and enhance the overall customer experienceIdentified and implemented process improvements that enhanced member service efficiency and effectiveness by 25%Reduced call backs after initial interaction by 85%.Oversaw implementation of data protection measures designed at preventing unauthorized access or loss of sensitive information.Assisted in developing policies and procedures that aligned with organizational objectives while adhering to regulatory requirements.

Esih

BeatLogis provides distance learning products and services to universities enrolled on the online learning platform THESS.Managed the development and implementation of distance learning products, ensuring alignment with educational standards and user requirements.Facilitated collaboration between cross-functional teams to enhance service delivery for THESS platform universitiesPerformed risk management activities, including risk assessments and mitigation planningAssisted with IT audits using various NIST frameworks and OMB guidance to assess the effectiveness of internal controls and compliance with relevant regulationsEstablished and curated strategic partnerships with 8 universities, service providers which resulted in 60% additional annual revenueConducted market research, competitive analysis, and user testingLead a team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing sales revenue by 50%Collaborated with strategic partners to develop an effective onboarding system, reducing the enrollment process by 3 weeksEnhanced enrollment and onboarding procedures by developing and implementing an all-encompassing tracking and distribution system, resulting in a 40% increase in efficiency. This system streamlined the coordination of logistics, training, and oversight for students, universities, service providers, and equipment.Trained over 20 remote workersPerformed live presentations/demos at events to 100+ attendeesLed a team that installed 60+ systems across 9 client sites throughout the countryManaged site audit on 20 partner sites

29 2Ème Ruelle Nazon Port Au Prince Haiti

Developed contracts with various companies for internship and placement possibilities● Developed career prep modules, ie. Resume writing, written communication, networkingskills etc.● Hosted weekly career development classes● Planned and coordinated career fairs and other career services focused on events.● Assisted in the scholarship application process● Represented the university in all technological fairs● Represented the university at all college fairs● Participated in campus orientation, open houses, and graduation events.● Developed marketing material● Created, managed a database of potential students● Managed all social media presence and all print media● 460 jobs and internship placements during my term● Supervised and coached interns in the software development process of various platforms● Generate monthly reports of all student placements, job opportunities, training andcertifications, scholarship offers.● Maintained consistent and frequent communication with students and potential employersduring the job, search period to influence a positive outcome.● Kept students informed of employment activities and opportunities● IT Project Development and Management

Haiti

Worked closely with project manager planning projects and preparing documents● Prepared financial and progress reports and communicated information about these to relevant staffand to the Project Manager● Communicated requirements to relevant departments and employees to keep progress on track● Created PowerPoint presentations for project meetings● Created monthly progress reports and communicated results to appropriate staff● Researched vendors for pricing, equipment availability and staffing.● Created and tracked purchase orders submissions and completed project close-out manuals