Water Treatment Technician at DS Water

• Provide accurate and helpful information via email, text, telephone, and face-to-face, with an aim to convert online customer enquiries into sales. • Manage shipment from enquiry to collection and delivery, communicating with all parties involved. • Manage and resolve complaints and failed shipments. • Knowledge of worldwide customs regulations, clearly relaying this to customers.

• Unloaded, stored, and maintained accurate records of incoming customer freight.• Weighed and measured freight with accuracy and efficiency to meet strict daily deadlines. • Safe operation of heavy machinery. • Gained Counterbalance and Reach Forklift Licenses.

• Promoted ANZ products and services, using knowledge of New Zealand banking systems and legislation. • Consistently exceeded sales targets, achieving 218% over last quarter. • Adhered to a strict schedule, which included handle time and hold time targets. • Managed general customer queries, including account maintenance, loan applications and complaint resolution. • Provided excellent customer service by meeting customer’s needs with efficiency, accuracy and a friendly manner. • Awarded Star Performer for October 2014, January 2015 and the Overall Quarter from October-December 2014. • Selected to train and support new employees. Voted “Best Buddy” by four intake groups

• Taught technical aspects of swimming in an engaging and safe manner, while managing class behaviour and giving positive and constructive feedback. • Built a professional rapport with children and parents of all backgrounds. • Consistently recognised through TogZone’s reward system as a patient and enthusiastic instructor.

• Checked identification, removed intoxicated patrons, and ensured potentially violent situations did not escalate. • Worked as part of a team to create a safe environment for patrons. • Adapted and used initiative to diffuse challenging situations.