Blayne Dodds Email & Phone Number

Bethlehem, PA, US

Princeton, NJ, US

Manages a team of associates that is responsible for one or more areas. Responsible for managing project definitions, systems analysis and development. Responsible for priorities and schedules for the development of information technology applications, and for development and maintenance of systems standards and methodology.

Bethlehem, PA, US

Bethlehem, PA, US

Provide Quality Service & Deskside Support to healthcare clients across the gamut from End user to C-Suite exec. Maintain ticket SLAs

Teaneck, New Jersey, US

San Marcos, TX, US

Anywhere, US

• Answer calls and greet customers
• Review ticket in customer service tracking application
• Adhere to quality standards set by company
• Represent company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution

Tampa, Florida, US

• Handle End user Tickets that come in through CA Service Desk
• Backup/Reload data onto new machines, redeploy old machines when necessary.
• Provide in person support from all spectrum of users from basic users up to Executive personnel.
• Partake in group troubleshooting when issue is too big to handle.
• Manage a worklab and provide replacement parts to users on requests.

Replacing old equipment with new equipmentBacking up data from their old pc/laptops to network drive and reloading it onto new equipmentProvide Support for user which includes making sure they can login and connect to network printers as well as ensuring that applications are working.Roll-outs/Migrations IMAC (Installs, Moves, Adds & Changes)

• Provided 1st and 2nd tier helpdesk support to client staff and their representatives.
• Logged incoming problems, requests, and resolutions through BMC Remedy.
• Provided follow-up status to client end-users in accordance with specified ITIL support policies and procedures.
• Demonstrated technical and analytical skills through successful call resolution.
• Increase personal knowledge of client business and technical environment with the goal of increasing first-call resolution rates.

Eagan, MN, US

• Assisted Dell customers work systematically through technical problems and understand the features and benefits of new products that best meet their needs.
• Provided workstation and server technical support.
• Provided proprietary software and Microsoft Office support.
• Helped ease OS shift from XP/Vista to Windows 7.

• Volunteer Work
• Repaired desktop systems, Server Systems, and network configurations.
• Replaced faulty hardware.
• Diagnosed and troubleshot down systems.
• Maintained system logs with Track-IT Management Systems
• Managed Production Active Directory

Bachelor Of Science (B.Sc.), Management Information Systems, General

Associate Of Science (A.S.), Computer Engineering Technology/Technician