Blayne Robbins Email & Phone Number

Greater Colorado Springs Area

Supervised all the business aspects of the bar including taking inventory, overseeing staff, maintaining a budget, and managing operations. Promoted high levels of customer service, prepared expertly crafted drinks, developed new cocktail recipes and specials, as well as gathered feedback on potential new offerings. Balanced the petty cash, initiated disciplinary actions, managed guest complaints, and controlled restocking of the wine selection.Created a pleasant ambiance and delivered courteous service to customers in accordance with standard operating procedures to ensure high profits and highly satisfied clientele.Set quality and service standards, adjusted staff schedules in line with available resources, monitored presentation of beverages, and administered bar display to maximize functionality and attractiveness.Enabled accurate documentation of cash flow by completely reprogramming the point of sale system.Adapted menus to suit different themes, times of the year, and customer preferences as well as modified existing menus to maintain products record with pricing.Provided individually-focused service, regulated customer pacing within the restaurant to relieve staff from stress, banned guest purchases due to excessive alcohol consumption and ensured optimal cleanliness of bar top.

Greater Colorado Springs Area

Prepared restaurant tables with special attention to order, assisted with seating patrons in the dining room, presented menus, made suggestions for food/beverages based on customer preferences. Monitored cleanliness, sanitation, and organization of assigned station and service areas. Ensured distinctively different and authentic experiences for guests in large parties by using extensive beer training and non-intrusive suggestive selling techniques.Addressed questions and recommended perfect beer pairings using knowledge gathered from tastings sessions.Proactively communicated orders to bar and kitchen by recording patrons’ choices, documenting patrons’ special dietary needs, and reviewing special requests.Drove sales of target items, upheld the restaurant’s hospitality standards, and stay updated on current menus and daily specials in collaboration with other service and cooking staff.Coordinated work activities among all front-of-house service staff to ensure better flow of service and collaborated with the back-of-house staff to expedite service.

Greater Colorado Springs Area

Mixed, garnished, and served a wide variety of alcoholic and non-alcoholic drinks using detailed knowledge of wine pairings, and mixed cocktails as per specifications for guests. Developed drink menus, informed customers about new beverages, and checked identification to ensure appropriate legal age of customers to purchase alcohol.Restocked and replenished bar inventory, balanced the cash register at the start and close of each shift, and processed transactions using the POS system.Attractively displayed glasses and liquor bottles, accommodated birthday requests, and supported the seamless operation of charity events such as moonlight on the mountain or the glass slipper ball.Employed elements of an unforgettable fine-dining experience and administered specialty dishes while coordinating multiple tables in different stages of service.Contributed expertise to ensuring smooth operation of restaurant’s extremely large wine education program and aided in planning staff tastings to provide excellent suggestions and descriptions.Guaranteed adequate supplies at the bar and promoted predefined safety, health, and hygiene policies and standards.

Education record

Culinary Arts, Emphasis In Dining Room Management