Blaze Johnson Email & Phone Number

Charlottesville, Virginia, Us

• Responsible for deployment of the e-commerce platform used for student enrollment for WorldStrides K12 B2C programs, overseeing the CRM and enrollment system for more than 63k students across 35+ product lines on an annual basis.• Heavily supported the integration of three WorldStrides product lines into the K12 CRM.• Cross-functional liaison for the IT Development Team. Responsible for gathering business requirements and translating complex technical concepts into digestible information for non-technical stakeholders.• Project manage and oversee the creation and launch of post-enrollment forms simultaneously across product lines. Streamline post-enrollment forms across product lines for process and collection efficiency.• Understanding of HIPPA requirements, privacy, and PII by state while responsible for the collection of medical forms, travel information, and assumption of risk, release of claims and hold harmless agreements for 63K students annually. • Coordinate with sales, finance, and IT monthly to reconcile 63K student enrollments across 35+ programs for financial close.• Accountable for creating development projects, stories, and epics leveraging JIRA, seeing development projects from inception to execution, and playing a critical role in testing.• Deploy system-wide regression testing for Microsoft Dynamics during bi-annual system upgrades, as well as multiple environment regression testing for any major code push.• Drive business transformation through operational improvements by identifying and resolving weaknesses in business practices. Quickly and objectively diagnose challenges, anticipate outcomes, and execute innovative strategic solutions.• Continuously optimize processes to improve operational performance and time to market. Streamline operations and identify solutions to complex business challenges.• Serve as a technology and resource expert, responsible for training the WorldStrides K12 business unit on Dynamics 365 CRM.

Vienna, Va, Us

• Managed vendors, including overseeing vendor contracts tied to 30+ hotels and universities.• Drove workflow changes, scale operations, solve operational issues, enhance existing products, and implement innovative solutions.• Spearheaded department-wide initiatives to streamline efficiencies across functions and develop standard operating procedures for program policies and program execution.• Led a team of five management-level positions and 300+ seasonal employees. Drove and optimized team performance, training team members to ensure that they had the requisite skills to meet individual and business objectives.• Integration of Envision into WorldStrides post-private equity acquisition (2018)

Vienna, Va, Us

• Responsible for providing effective on-site management and direction to key staff; developing training for staff members with various levels of experience and responsibilities; determining staffing requirements on an annual basis and building effective intra-departmental relationships. • Oversaw 7+ product lines including planning, integration, and implementation. • Design and implement immersive, residential, college, and career-focused conferences nationwide for elementary, middle, and high school students exploring careers in career and leadership fields (including: Business, Crime Scene Investigation, Law, National Security, Global Initiatives, Digital Media and Leadership); Met or Exceed goals for program satisfaction and impact. • Collaborate with partners for each conference to secure faculty speakers, transportation, audio-visual, housing, and on-site logistics; initiate positive relationships with outside vendors • Recruit and train effective staff teams to execute rigorous curricula for each conference; provide feedback on staff performance and program success; Evaluate training methodologies and recommend changes/updates • Lead and contribute to internal initiatives for improving academic rigor, program evaluation and assessment, curriculum enhancements, and staff training curriculum; set benchmarks for staff and student success; influenced program design and curriculum development projects • Progressive responsibility for developing and managing operating budgets for multiple programs, managing revenue expectations based on enrollment projections; reviewing overall financial success • Work extensively with interdepartmental teams to develop new programs and revenue streams • Standardize instructional methodology and learning outcomes

Vienna, Va, Us

• Managed an $8 Million budget, forecasting, and year-end close in collaboration with senior management. Ensure financial stability and viability by contributing to wider organizational financial goals and P&L attainment. • Oversaw all aspects of two leadership-based programs, including hiring and training teams of seasonal employees, recruiting and partnering with key educators and high-profile speakers, enhancing program curriculum, and nationwide vendor contracting.• Identified and executed strategically important initiatives, shaping the strategic direction of the programs.• Utilized Customer Relationship Management software to resolve customer inquiries and complaints • Hired, trained, managed, and evaluated a team of 10 coordinators and 60+ contract employees; implement performance evaluations for employees; lead team-building efforts to increase productivity and performance• Developed and managed successful vendor relationships with the U.S. Capitol Visitor Center, Smithsonian Institution, Harpers Ferry National Park, Newseum, Maryland Science Center, Chariots for Hire, Quicks, National 4-H Council, Marriott Hotels, and Hilton Hotels• Utilized and updated Comprehensive Event Management Platforms with customer data and interactions • Accountable for on-site program execution to ensure projects meet time and budget requirements• Created training and implemented segments, lesson plans, and job aids that prepare educators for leadership development program• Responsible for the development of the program curriculum • Resolved escalated student, parent, and staff situations

Vienna, Va, Us

• Coordinated with subject matter experts to review, update, and develop program materials including takeaways, student handbooks, and staff training lesson plans to enhance the efficacy of the program• Provided onsite Conference Management, handled logistical and educational components, and served as the onsite conference representative for more than ten vendors, as well as conference parents/guardians and students • Aided in the professional development of peers as a Lead Program Coordinator by guiding and empowering a new group of program coordinators• Served as 24-hour on-call point of contact for students and parents; conference sizes of 300+ • Collaborated with colleagues in hiring, training, managing, and evaluating 100+ seasonal staff members • Responsible for curriculum dissemination and program logistics• Ensured consistent positive learning experiences for 300+ middle school students per conference • Developed and facilitated curriculum lesson plans for seasonal staff training• Managed and reconciled program expenses within budgetary constraints • Demonstrated sound decision-making and problem-solving skills for field-based situations (staff management, student issues, and weather or event alterations)

Vienna, Va, Us

• Provided a safe learning environment and facilitated curriculum to a group of 17–24 middle school students using experiential learning techniques• Responsible for student learning and safety during leadership-related excursions into Washington, D.C.• Worked collaboratively with other Faculty Advisors and Operations team members to ensure each students needs were optimally fulfilled, both on site and during site visits• Facilitated group discussions based on leadership through the lens of American History and self discovery• Coordinated with Operations team to aid in logistical aspects at various site explorations

Me, Us

• Trained, supervised, directed, and evaluated approximately 12 ropes course staff members each summer• Ensured compliance with camp protocol, American Camp Association accreditation, and Association of Challenge Course Technology standards• Researched, planned, and developed a new community service program• Implemented new elements for the progression of the ropes course program• Ensured campers and staff were both safe and empowered• Inspected and inventoried all ropes course equipment on a weekly basis

• Assisted, monitored and reinforced residents in developing an individual service plan and following through with said plan• Escorted residents and provided a supportive presence during personal appointments to achieve to treatment goals• Supported resident’s efforts to increase opportunities for social contact and access to community resources• Promoted a supportive and normalizing therapeutic milieu. Assessed and identified behaviors and skills that were necessary to attain and/or promote the resident’s functioning within the residential facility• Assisted with individual, family and group counseling and activities applicable to the needs of the residents• Provided case management services and identified, advocated and coordinated delivery of services from other providers• Assisted residents with daily living activities and medication compliance• Observed residents’ behavior, mental status, sleeping, and eating patterns during work shift• Documented pertinent information into resident’s medical record• Promoted healthy socialization and interaction among residents• Assured that the facility was maintained and that the basic services such as meals, laundry and housekeeping were provided on a daily basis