Key achievements*:• Restructured revenues to recurring (from 40% to 80%+)• Continued revenue growth (CAGR 40%+)• Improved expansions and upsells (ARPU +35%)• Decreased churn (-10%p) and on top better net retention• Improved overall CX (NPS +40p)• More automations and smoother operations (multiple performance indicators)• Achieved BEP*) ‘22 EoY. Worth to mention ‘20-21 for our clients were thought ‘covid’ years, but nevertheless our company continued to scale.Main responsibilities:• Marketing & Sales (till ‘20)Build new structure with redesigned comp plans, new revenue sources (e.g. paid success plans, new platform services), optimized marketing spend, marketing & sales alignment (CRM data quality, sales cycle, conversions, CAC/ARR) and greatly improved forecasting (~45%p. YoY); new segmentation, sales processes & roles, curated VP of Sales to join MB in CSO role;• Onboarding & ImplementationDeployed backlog of 200 sites within first 12 months, including 1st Enterprise client. Build new team structure (skill-based) and implementation framework (document templates, procedures, migration approach, etc.), improved alignment with sales (product fit, capacity planning) and product (backlog priorities, partner integrations); optimized projects effort (utilization) and decreased delays and duration (by 25% YoY), reduced project cancellations;• Customer SuccessInitiated the whole team (budget justification, structure, processes). Substantially reduced churn (with health checks), increased net retention (with renewal mgmt.), increased product adoption, customer experience, defined new communication strategy (newsletters, webinars), build client marketing function;• Customer Service & Technical SupportIntroduced new support processes (e.g. Problem Mgmt.), tools (e.g. IVR) and CRM enhancements (e.g. priority queues, SLA measures); redefined Terms of Service and support channels usage, improved key support metrics (i.e. response/resolution times, FCR, CSAT)

Responsible for IT:- Strategy, capacity planning, budgets- Infrastructure & DevOps for our SaaS Products with high availability, SLA, multiple data centers (colocation/cloud hybrid), supporting applications development- Corporate systems, i.e. overall applications architecture, integrations, Salesforce development- ITSM processes (service delivery, help desk, change management, etc.)- Cybersecurity/Information security policies (e.g. ISO27001), GDPR procedures

Oracle Insight Global Practice Lead for Customer Experience with Sales specialty.Regional coverage: EMEA with focus on CEE and Middle East.The Oracle Insight Program is a comprehensive business strategy development program in which customers work closely with Oracle business and IT strategy experts to identify the critical objectives and challenges for their unique business needs and understand how technology can help address. The Insight Program was created to bring Oracle's deep industry experience, technical skills, and extensive knowledge of business and IT issues directly to customers in a one-on-one collaborative setting. Leveraging industry frameworks and best practices such as SCOR for Supply Chain or ITIL for Data Centers, Oracle Insight helps identify the capabilities needed to transform business or IT operations and quantifies the financial impact that can be achieved with these capabilities.I've delivered consultative Insight projects in following countries: UK, Norway, Austria, Greece, Malta, Czech Republic, Poland, Croatia, Romania, Bulgaria, Slovenia, Montenegro, Saudi Arabia, Qatar, UAE and Kenya.Industry coverage: Financial Services (Banking - Retail, SME, Corporate, Investment; Insurance), Communications (BSS in B2C, B2B), Travel (Airlines), Retail, Sports, Media & Entertainment (Football Clubs, Media Publishers), Utilities (Energy, Oil & Gas), Healthcare (Pharma), Automotive (Aftermarket) and Construction.Organization alignment: Sales, Business Development division.

Key accomplishments:• Gathered extensive business and technology experience working for telecommunications industry in Europe• Successfully completed multiple large scale implementation-focused projects in multicultural environments;• Initiated Accenture Digital practice in Poland with Digital Transformation cooperating with Fjord & Accenture Interactive digital agencies• Advised on several strategy development projects, working directly with C-level executives and management staff;• Performed sales executive roles for sizable deals, with exemplary responsibilities including pre-sales material showcases, bidding offers preparation, contract negotiations with clients and other vendors;• Acted as Project Manager for large scale projects; responsible for definition of the scope, budgeting, schedule planning and resource allocations; reporting directly to Board Members on Steering Committees.• Led teams up to 30 people throughout the project cycles consisting of on-site and off-shore resources (managed delivery locally and with Accenture Development Centers around the world i.e. Poland, Slovakia, Italy and India);

Development in .NET (C#), SQL