Brandon Banda-Johns Email and Phone Number

• Ensures strategic time management for a CVP with 4 direct reports and a team of 80 while maintaining utmost confidentiality• DRI for 2 all-team events annually, 2+ LT events, and 12+ morale and DEI events each year• Coordinates 10+ annual travel bookings (domestic & international) for CVP, Chief of Staff, and Comms Manager• Leverages AI tools for task optimization and actively mentors team members in the adoption and effective use of AI• Oversees the allocation and organization of office space, as well as the planning for executive and team hardware needs.

Manages backstage operations for full theatrical musical productions, partnering with the production team to cast the show, run rehearsals, move into the theater, and oversee performances with a 40+ member cast and crew.

• Controlled calendar of Principal Attorney including prospective/existing clients, internal meetings, and court appearances• Oversaw 150+ active work orders at a time, tracking them from creation to invoicing• Managed high volume executive in/outbox, innovating systems that improved the Principal’s response time to clients by 20%• Planned and lead team morale events both in and out of the office• Managed entire prospective client pipeline from initial contact to beginning work

• Composed and mailed highly-detailed marketing materials on weekly basis • First point of contact for clients, prospective clients, vendors, and opposing counsel• Filed and documented digital and physical correspondence going in and out of firm • Responsible for maintaining cleanliness of office spaces and placing orders for office-related supplies

• Solved space problems with dedicated traffic patterns, complex scene maps, and creative use of space in 20 venues• Adapted to new cues and scenic movement when venue did not meet technical requirements of the show

• Coordinated arrival, transportation, and performance of large guest groups within extremely tight itineraries• Maintained composure and confidentiality in high-stress situations under strict timelines

• Created character schedules, employee performance reports, and process improvement plans• Handled constant calls, emails, guest questions, and schedule changes while overseeing 12-18 cast members per shift

•Generated a 30% increase in positive store cleanliness reviews by implementing employee incentive programs •Surpassed social media response goals by conceptualizing and implementing store promotions such as “The 12 days of Chick-fil-A”•Ensured cash accountability by preparing closing financial reports each day•Interpreted weekly Guest satisfaction scores and tracked trends

• Enhanced the guest experience by maintaining accountability for team members. • Solved crisis situations through winsome communication and firm leadership• Alleviated the concerns of unhappy customers by satisfying their needs in creative ways.• Responsible for inputting weekly truck order invoices