Technical Director, Information Systems
Jacksonville, Fl, Us
Responsible for new and existing software application development, quality assurance, production software deployments, project management, 24x7 production support operations, desktop support, reporting systems, data center processing and operations. Recruited leadership team to support all areas of departmental responsibility, resulting in cross functional cooperation, elimination of existing silos, and promoting cooperative teamwork to achieve strategic organizational objectives to meet growth projections, reduce costs, improve productivity, and increase client retention. Our team supported approximately 450 internal users, and 30,000+ clients throughout the nation. SENIOR DEVELOPMENT MANAGERManaged a large team of onshore and offshore resources in agile and traditional life cycle methodologies; built high-performance, cross-functional team of designers, developers, architects, engineers, quality assurance, business analysts, and project managers. Managed budget, resource forecasting, variance, and profitability;nurtured customer/vendor relationships, and ensured adherence to service level agreements.TECHNICAL MANAGERMy team is responsible for keeping the production systems operational 24x7. We were tasked with troubleshooting system and application issues, identifying root cause, resolution, risk mitigation, and prevention control processes. Our domain of responsibility crossed all traditional groups to include database administrators, developers, engineers, desktop support, network and system administrators, and business and data center operations.SYSTEMS / ENTERPRISE ARCHITECTManaged new product architecture, systems integration, capacity analysis, and infrastructure analysis and design. Developed proposals and competitive strategies. Defined project scope and resource requirements, created project plans, led selection of contractors, and developed proofs-of-concept for new solutions.