Bart Blocker Email & Phone Number

Charlotte, North Carolina, US

Charlotte, North Carolina, US

• Leading a multi-million dollar, multi-vendor ERP implementation, including core ERP, field operations, payroll, and business intelligence and reporting systems;
• Accountable for oversight of organization’s IT functions, strategic planning, budget / resource management, technical support (hardware, software, mobile devices), security and data retention, network / telecom.
• Coordinate in a formal manner with the senior leadership to optimize the use of technology and ensure that efforts and resources are in line with goals;
• Develop, implement, and oversee a standard approach to IT project development / implementation that includes testing, user training, and ongoing progress communications to all relevant stakeholders;
• Assist leadership in understanding the complexities of information resources, service delivery, technologies, as well as the opportunities presented by new and existing technologies.

Redmond, Washington, US

• Specialist in Microsoft Teams for collaboration, online meetings, business processes, automation, and more;
• Deliver high-quality technical engagements (workshops, assessments, and customized solutions) around Teams, SharePoint, and supporting Microsoft technologies;
• Deliver proactive assessments to identify and mitigate risks and issues within customer environments and ensure customers follow best practices prescribed by Microsoft;
• Helping customers to maximize their strategic use of Microsoft cloud technologies, accelerate technical implementations, and build business solutions;
• Contribute to the creation of new education content and workshops to further expand Microsoft Services offerings;
• Provide leadership and technical instruction to develop / adapt customer solutions for mass implementation;

• Responsible for oversight of organization’s IT functions, including strategic planning, budget/resource management, call center operations, technical support (hardware, software, mobile devices), network / telecom.
• Established an official Information Services department including the call center design, creation of support processes and procedures, and hiring and training of team members;
• Manage external resources and consultants to supplement full-time employees and to ensure current projects are successfully completed, while reducing overall IT operating expenses;
• Led the organization-wide migration of all users to Office 365, with the primary goal of eliminating the expense and overhead of maintaining on-premise hardware along with providing the most up-to-date tools for our.
• Successfully led all efforts in the redesign (Cloud-based, ASP.NET and Azure) and development of a critical internal application used worldwide by the organization;
• Serve as technology evangelist who partners with business leaders to define and drive business process improvements through the integration of new technologies;

• Managed the company’s IT functions, including infrastructure management, network / telecom administration, technical support, hardware and software training, vendor management, and internal policy and process creation;
• Successfully developed, planned and led a $1M implementation of a new enterprise resource planning (ERP) package, including parallel installations of a warehousing / inventory management system and EDI systems;
• Developed, tracked, and controlled the information technology annual operating and capital budgets;
• Directed development and execution of an enterprise-wide disaster recovery and business continuity plan;
• Implemented SharePoint technologies to facilitate the management of individual customer projects and intercompany data administration.

• General oversight of company’s IT functions, including infrastructure management, network administration, technical support, hardware and software training, vendor management, and internal policy and process creation;
• Work with individual company managers to develop yearly IT budgets and strategic technology initiatives;
• Provide strategic and tactical IT support for internal and external (16) companies;
• Design new infrastructure and processes for newly acquired businesses and start-up companies;
• Responsible for monthly IT metrics reporting and budgets;
• Served as Project Manager and Lead Implementer on new accounting system implementation / conversion.

Lexington, Kentucky, US

• Served as Customer Operations Manager for the company’s 2nd largest service account (~$10M / Year in revenue), a major Charlotte-based financial institution;
• Oversaw a multi-million dollar process improvement / cost reduction project involving the optimization of customer’s output environment (print, copy, fax), resulting in 1st year savings of $4M and projected 2nd year.
• Developed policies, procedures, and standards for internal use in newly created Services division at Lexmark;
• Effectively managed on-site personnel, project managers, and outsourced labor to meet customer needs and achieve internal financial and performance goals;
• Produced monthly reporting package (internal & external) and presented to client’s senior executives.

• Assisted clients with the development of strategic technology plans and initiatives;
• Managed all phases of development project for a transportation (container shipping) industry software package written in Visual Basic, PowerBuilder, and SQL Server;
• Build, maintain, and manage web sites and hosting for clients;
• Assisted client with enterprise-wide call center project, including design and selection of an IP based phone system and related infrastructure.

• Formulated and implemented overall strategy for direction and development of technology and information management in each of the company's three divisions;
• Managed daily operations of IT Department including personnel, built and maintained the company's web site, assisted heavily in network management and database administration, oversaw a 75-restaurant POS network, and.
• Successfully developed, planned and led a $1.5M implementation of a new client/server (Windows NT) based enterprise resource planning (ERP) package, including a parallel installation of a bar coding data collection /.
• Organized and completed conversion of existing payroll program for 4,000 employees to an outsourcing vendor to include the integration of all supporting systems;
• Successfully managed and completed the company’s Year 2000 project, including the achievement of meeting all timelines and budget goals.

Mba, Business

Bs, Finance