● Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.● Build great relationships with customers, responding timely and following up on issue resolution● Collaborate with international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.● Provide reporting and documentation support to internal and external customers.● Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.● Participate in customer business reviews.● Manage the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.

Deliver an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guest’s needs over task.Uphold and maintain the execution of the Food and Beverage Standards, all Starbucks’ brand standards and food safety standards.Maintain an on-going awareness of all promotional activities within Starbucks.Follow all Target and Starbucks routines to deliver a consistent Starbucks experience for guests while driving efficiency and maintaining food safety.Maintain an inviting dining area for guests all day, every day.Engage with guests to meet and exceed their expectations based on Starbucks standards.Produce items to specifications on production cards and follow specific department routines.Monitor and record temperature-sensitive food items as outlined in best practices.Complete and record all cleaning tasks in the Starbucks space as outlined in best practices.Follow proper packaging and labeling guidelines for food products.Ensure accurate in-stocks by placing store-initiated orders according to best practices.Follow proper perishable inventory procedures to ensure an accurate recording of inventory.Execute sampling best practices.Provide a friendly and efficient checkout experience; tailor your interaction to guest needs.Demonstrate a culture of ethical conduct, safety, and compliance.All other duties based on business needs.

• Managed over 200 accounts; operating as the lead point of contact for all customer account matters• Prepared and manages budget and invoices • Managed all aspects of customers’ accounts, including negotiating contracts and agreements to maximize profits• Built and maintained strong, long-lasting customer relationships • Product knowledge and customer education• Oversaw and managed a cost-effective operation resulting in efficient delivery of goods • Spearheaded staff meetings; including presenting reports on accounts progress, goals and quarterly initiatives• Provided reports to stakeholders and upper management for review, and possible use in future case studies and company training• Ross System Management • Facilitate shipping and stock management • International export order management • Accounts receivable /payment processing management • Salesforce Management • SAP Management/Migration Support

• Interface with customers on a daily basis and provide them with product information • Handle warrant claims in a timely and efficient manner • SAP management • Inventory control and maintenance • Received and screened a high volume of internal and external communications, including email and mail. • Manage the mailing system and ensured the proper delivery • Constantly learning about the most current product features to inform the customers accordingly• Maintain excel spreadsheets• Reviewed and processed customer orders, ensuring accurate information including financial and shipping data

• Work with IT and Technical education teams on create new training documents, testing upgrades, reformatting education classes• Create a healthy and cohesive work culture, and help create solutions when barriers are present • Manage IT service Calls – Service Now• Observe office workflows and edited as needed • Train Physicians, Clinical and Office staff on Epic software and update on any new functionalities • Work on special projects as assigned• Provide initial and follow up support to colleagues and customers • Perform data entry and scan documents • Schedule and coordinate meetings and appointments • Provide support to offices to meet meaningful use and quality goals• Provided documentation on the best practices and train on best practices• Work with IT and Technical education teams on create new training documents, testing upgrades, reformatting education classes• Provide one on one support to clinical and office staff when EPIC technical issues arise• Organize and lead facility meetings• Create and maintain Microsoft PowerPoint, Word and excel spreadsheet documents • Special projects as assigned

• Prepare large volume copy/print requests and binding finishing services • Answer and direct phone calls taking detailed messages when necessary• Return customer phone calls providing sufficient answers to questions • Coordinate meetings and set up appointments • Draft correspondences • Maintain and generate reports • Receive and process invoice and deliveries • Maintain daily operations and ensure efficient processing • Responsible for maintaining supply inventory and ordering office as well as baking supplies as needed• Efficiently handled bank deposits, withdrawals, and maintained and secured petty cash• Special duties as assigned

• Organizing and schedule meetings and appointments • Maintain contact list and updating when necessary• Produce and distribute correspondence memos, letters, faxes and forms • Develop and maintain a filing system, and ensured HIPAA compliance • Answering multi-line phone systems• Maintaining office supply inventory and ordering when needed • Interface with insurance companies to verify patient’s insurance • Corresponded with patients in regard to further explanation of treatment procedures, medications, physician dietary recommendation as well as payment • Performing Electrocardiograms (EKG) and Pulmonary Function Test (PFT) and other routine diagnostic testing• Maintaining electronic and paper charting programs; all while ensuring confidential and sensitive information • Performing injections, venipuncture, and urinalysis • Completed patients’ vitals and documented in patients’ chart for physician review • Assist with minor surgery procedures