Brice Leach Email & Phone Number

Alpharetta, Georgia, United States

• Assist client’s customers through ticketing system (ZenDesk)• Answer incoming calls from customers, contractors, and distributors• Escalate high-volume requests to appropriate contacts to find resolutions• Direct customers to necessary department based on inquiry• Reset usernames/passwords for client’s users• Update contact information and addresses• Add new users to client’s portal• Evaluate contractor websites for competitor brands before adding to profile• Address messages and comments on client’s social media platforms (Facebook, Instagram, Twitter)

Woodstock, Ga

• Test chlorine, pH, alkaline, calcium, copper, and iron levels of pool water samples• Retrieve items for customers• Stock and maintain shelf products• Maintain a clean work space• Assist employees as needed

Assisted school technology specialists with clearing hard drives, installing BIOS updates, installing printing, replacing keyboards and screens on laptops, and updating software on PC's and laptops.Worked here during the summer of these years.

Woodstock, Georgia

Custodial ground-keeper

Acworth, Georgia

Supervised campers, assisted in preparing camp activities, and helped keeping camp grounds clean.

Ballground, Georgia

Loaded packages for shipments.