Brian Leitson Email & Phone Number

Ypsilanti, Mi, Us

Ypsilanti, Michigan, United States

Responsible for leading team of Implementation Consultant's with a focus on, but not limited to, POS System, Card Production, Customer & Meal Plan Management solutions. Significant responsibilities associated with team organization, training, scheduling and escalations. Additional responsibilities include initial installation, configuration, training and remote client deployments. Assist with various system Development and Testing to ensure smooth product launches and updates.

Ypsilanti, Michigan, United States

Responsible for participating as a technical team member in the implementation of, but not limited to, POS System, Card Production, Customer & Meal Plan Management solutions. Significant responsibilities associated with initial installation, configuration, training and remote client deployments. Assist with various system Development and Testing to ensure smooth product launches and updates.

Ypsilanti, Michigan, United States

Responsible for participating as a technical team member in the implementation of, but not limited to, POS System solutions. Significant responsibilities associated with initial installation, configuration, training and remote client support.

Milan, Mi

Contributing 200+ hours annually. Lead infrastructure administration and technical support operations within non-profit organization leveraging video game and interactive entertainment technology to improve lives. Lead infrastructure hardware, software, and network installation, configuration, and administration; maintain web servers, online data storage, email, and data security systems. Supervise teams of up to 50 staff and volunteers. Maintain communications among 50+ volunteers, vendors, and diverse organizational sponsors during organizational events. Manage IT inventory control. Key Contributions:** Direct planning and setup of venues for events with up to 1K live participants and tens of thousands of virtual attendees viewing streaming media, including conventions, expos, tournaments, and fundraising events---venue power, lighting, server infrastructure, network topology, booth layouts, and interactive media---coordinating network and systems administrators; serve as organizational representative to sponsors and potential sponsors during events.** Instrumental in set up of portal gaming kiosks, GO Karts, donated to nationwide children’s hospitals, including implementation of all physical equipment, such as power, monitor, gaming, consol, and controller equipment; represent kiosk technologies at convention / expo events and present kiosks to hospitals during donation ceremonies.

Ypsilanti, Mi

Serve in system, network, and server administration / support role within IT team of 70+ supporting 3,000+ campus staff and 25,000+ students; hold accountability for business system analysis and administration supporting Dining Services division, leading project management, system standardization / documentation, process development, and Support Desk service delivery functions. Orchestrate IT infrastructure and business system installation, upgrade, maintenance, repair, and development efforts, collaborating seamlessly with internal and external stakeholders; liaise extensively among business process owners, third-party vendors / partners, and cross-functional IT teams. Maintain system user accounts, software licenses, and hardware contracts; provide support for infrastructure, networks, hardware, software, databases, and communication / mobile devices. Oversee division Support Desk, supervised Support Technician and handled all escalated issues; provide ongoing training, coaching, mentoring, and direction.Key Contributions:** Spearhead end-to-end project planning and management, including research, proposal, initiation, development, implementation / integration, and maintenance for key business process solutions; oversee cross-functional project teams and provide in-depth training / support for end users while consistently delivering measurable productivity gains and cost savings.** Flawlessly administer internal and cloud-based servers spanning system, database, master data, and web servers in close collaboration with system administration team, ensuring alignment with corporate configuration, security, and operational requirements; administer on-site / cloud-based point-of-sale (POS) systems, including ID card integration, customer profile integration, stored value debit account management, product database, product promotion, student meal plan, menu, cashier account, credit card transaction management, POS terminals, and reporting / automation systems.

Southfield, Mi

Recruited to lead Help Desk team of 2-3 and operations supporting residential mortgage servicing company with 80+ local and remote users supporting 60+ statewide credit unions. Performed server, network, domain, desktop, and mobile technology purchasing, installation, configuration, implementation, upgrade, troubleshooting, and support. Created and maintained user accounts and permissions; performed setup and support of remote services for off-site and traveling users. Delivered support in person and via phone, email, chat, and video teleconferencing. Produced and managed technical documentation. Managed IT product / service and facility vendor relationships; served as on-call contact for building security incidents. Held responsibility for software license and hardware asset tracking. Key Contributions:** Led research, evaluation, selection, and implementation of new Help Desk management system and formalized policies / procedures; transformed Help Desk performance and slashed response times to less than an hour, propelling employee satisfaction rates by 99%.** Assisted with server configuration and maintained all physical servers, including Exchange, file, application, print, DHCP, DNS, VPN, web, and Active Directory servers; configured new virtual servers running on a VMware vSphere 5.5 cluster.** Spearheaded a wide range of special projects, leading project planning, management, and implementation for multiple concurrent initiatives, including provision of training to diverse technical and user groups, for new telephony systems, email encryption and archiving processes, network monitoring processes, web filters, anti-virus systems, patch management solutions, and secure file transfer processes. ** Collaborated with VP of IT and Senior System Administrator to perform network and infrastructure documentation, policy / procedure development, patch installation scheduling, change management, asset tracking, and backup / recovery operations.

Troy, Mi

Served as sole technical support resource for 70+ users across desktop, VoIP telephony, mobile device, and peripheral technologies, performing installation, troubleshooting, patching, upgrade, and administration. Managed corporate hardware purchasing, configuration, testing, and implementation; maintained IT assets and software licenses. Managed technical product / support contracts. Key Contributions:** Led technical team and user-facing training sessions, assisting with training program and material development; leveraged communication talents to present technical concepts in easy-to-understand terms.** Planned and managed special IT projects, including process improvements, hardware / system upgrades, new technology testing, and security enhancements.** Played integral role in standardizing and improving IT processes, such as new user setup, terminated user deactivation, support request prioritization, new software tracking, system implementation, and hardware asset tagging processes. ** Assisted with ongoing network documentation development, update, and audit efforts.