Brett Lemoine Email & Phone Number

Redwood City, Ca, Us

Redwood City, Ca, Us

Redwood City, Ca, Us

Mountain View, California, Us

Providing guidance to organizations on technology strategy to align with business goals, organizational development, vendor management, cloud services (IAAS/PAAS), service catalogue, process optimization (ITIL), infrastructure architecture, and disaster recovery. Providing technical and executive oversight for business-critical programs.Customers include national cable provider, regional ISP, regional life-insurance provider, mid-size enterprise services org and others.• Developed and initiated 5 year roadmap to transform infrastructure operations from a collection of isolated solutions toward a platform-based solution with common ‘service catalogue’ approaches for 80% of the environment, and customized solutions for only the remaining 20%. Cost savings of 30%+ for the last three years of the program with higher savings expected as infrastructure lifecycle management is able to dramatically reduce support costs for aging equipment.• Led the development and design for business continuity and technical disaster recovery solutions for all enterprise infrastructure under the board-reviewed Integrated Vulnerability Assessment program.• Created technology roadmap and provided architectural guidance enabling health-care services start-up to maintain development velocity while ensuring future scaling and accommodation of compliance requirements would not require re-factoring of existing services.• Advise executives at a regional life Insurance company on developing and implementing multi-year replatforming program to replace core policy management and financial software.• Redirected technical staff to adopt procedural change instead of requiring custom development for rare business case saving more than $400K in additional expense.• Guided executives about contingency plans to lower financial risk from vendor implementation problems.

[Put Your Money Where Your Values Are]Investigated the creation of a consumer service designed to provide leverage to consumers toward ensuring the companies from whom they purchase goods and services have business practices that meet their (the consumer's) values. Experimented with a number of revenue models, user experience scenarios, and performed market research before determining that likely usage scenarios would not support a viable business.

San Jose, Ca, Us

Software Development, QA, SRE/DevOps, and Customer Support.Directed all technology services for business solutions group ranked as fastest growing and second-largest business unit within company. Provided communications services to assist high value Fortune 500 clients.• Hired and supervised team of 150+ staff managing document production, software architecture and development, quality assurance, release, composition engineering, digital production fulfillment, workflow and customer orientation support, production/pre-manufacturing operations, technical support, infrastructure and information security. • Expanded development team from 10 to 100 within 20 months to address contractual needs of major customer. • Guided multi-year program to take-over, replace, and add functionality to multiple custom communications services for key client with more than $340M in revenue, $80M in technology spending, and $130M in fulfillment spending. • Led SOC2 (w/HIPAA focus) audit.• Improved efficiency by changing from developing siloed solutions to platform-oriented DevOps approach and reducing need for custom develop new customer program and reducing costs. • Executed initial comprehensive SDLC mechanism and joined non-development teams into process. • Managed successful initial SOC2 audit (HIPAA focused) to meet major customer requirements.• Spearheaded company-wide ITIL/ITSM adoption via ServiceNow deployment.• A Cloud-Based Communications Resource Allocation System (US 15/834,363 Pending, 2017).

Helmed technical account partnership between company and systems partners reselling Fusion-IO products. • Served as primary technical expert on highly valued accounts including HP, Cisco, and NetApp.

San Jose, California, Us

Led 45-person-production operations teams assisting global business operations and corporate infrastructure (IT applications, desktop support, and helpdesk) teams.• Implemented ITIL operational framework. • Directed high-availability project for 'Order-to-Ship' application.• Increased operational visibility from two weeks to more than four months using documented planning process.• Negotiated renewal of Microsoft contract. • Secured ~60% discount in bi-annual true-up process with Oracle.

Sunnyvale, Ca, Us

Orchestrated technical operations for infrastructure and data services teams aiding production systems, storage, security, database, data warehouse, production and corporate network facilities. Oversaw architecture, implementation, and continuous support of production infrastructure assisted by 35 staff. Built infrastructure standards and business-focused service level goals.• Eliminated delays in product release cycle caused by systems deployment bottleneck through iterative series of process improvements. • Played key role in redefining product roadmap planning protocols and communication plans. • Guided architectural product and engineering teams on concerns of scalability, stability, and security. • Negotiated large-scale technology vendor contract saving more than 70%.• Recommended and launched development of initial two-year data warehouse strategic roadmap.

Supervised 12-person teams in technical operations for internal IT, production operations support, and customer service.• Diminished departmental expense by 20% while raising capacity though reorganization of services methods.• Determined performance/availability tracking metrics and implemented management processes.

San Jose, Ca, Us

Headed 40 personnel supporting infrastructure services, tools, and tracking, systems administration, database administration, technology architecture, project management, and incident and process management for 1,000+ production systems, 300+ production databases, 400+ TB SAN storage, and 80+ TB NAS storage. Delivered 1,000+ yearly production changes and 50 executive-visible projects, and processed 50+ million daily emails. Served as main technology stakeholder in arranging for renewal negotiation of Microsoft Enterprise purchasing agreement. • Devised methodologies and analysis tools and financial prototypes to compare purchasing practices for each product based on growth and upgrade availability/adoption rate estimates. • Reduced high-water mark for negotiations by 40%.

Wilmington, Delaware, Us

Provided guidance and leadership to the IT organization in establishing standards and designing IT solutions.

B.S., Computer Science

Master Of Arts - Ma, Philosophy - Coursework - Degree Not Completed