▪ Participates in the full lifecycle development: from analysis of project requirements with BSA up to deployment of changes/solutions in production using JIRA, Bitbucket and Jenkins as tools. Perform analysis, build and test of the change for the MR▪ Supports changes and questions related to Ingenium application. Creates solutions for business requests or issues identified and prepare approximate estimates for development efforts associated with the enhancement. ▪ Serves as technical and functional resource by providing consultation during creation of test cases and answering business and technical inquiries ▪ Participates in some Agile software development ▪ Report issue identified during testing to Project Manager or Delivery Manager and work closely with other team members to be able to deliver on the target date.

Current Project: Sunlife Financial Inc.• Worked on Service Requests opened by performing analysis on the change requested by business users. Perform build and test of the change to address or fix the request• Ensure that the timeline for testing and implementation is met and deliverables is submitted on a timely manner• Escalate any problems that can impact the cost and timeline to the project manager• Provide status of the development on a daily basis to the project manager• Ensure that all defects and issues that will arise is documented properly for reference and has been mitigated and resolved• Provide support during System Integration Test and User Acceptance Test. Any defect that has been identified by the Testers should be addressed and fixed. • Support migration of change in Production environment, ensuring that no change will be missed and there's no inpact to users and batch schedule

Assigned as Application Support Analyst for the Unsecured Lending Team – CCMS (Credit Card Management System). This role comprises of the following:- Monitor incident tickets for multiple countries thru BMC Remedy. This tickets can be: 1) Batch job related incident (job failure, late submission, waiting submission, etc); 2) BAU queries from business users and operations team (credit card processing, GL, reports, etc) 3) Queries from batch and online interface (online failure, connection issue, etc); and 4) Issues raised by cardmembers (posting of fees, transaction got declined, etc)- Ensure that no tickets will age (<15 days) and that all unclosed tickets are work in progress.- Resolve job failures and make sure that SLA/OLA defined for the specific country will not be impacted. If SLA will be impacted, inform downstream interfaces, business users and online users. - Analyze system problems, identify root cause, and provide solution for the specific issue; analyzes processes and recognizes areas that need improvement.- Attend the weekly change approval meeting to discuss the change requests that will be implemented for next week.- Implement and drive fix for production issues/tickets: analysis, design, unit test, SIT (if needed), UAT, implementation and UVT.- Coordinate with the Development Team for any changes that they will be implementing in production. - Attend the Quality Change Board meeting whenever there are changes made by project team that will be implemented in production. Make sure that the changes that will be made by the project team will not impact the current credit card processing and will not cause production issue when implemented.- Timely escalation to manager when needed especially if critical batch job encountered failure that may impact SLA or any issue that can compromise the bank’s reputation and credibility.

- Designed program and jobs that will convert existing bank’s data related to ALS (loans) and IM (CASA) from Systematics. This data will then be loaded to new database – TCS BaNCS. - Developed and performed testing on extraction programs from Systematics to BaNCS.- Created reports for checkpoint validation during SIT to ensure that the data in BaNCS is in-sync with the converted data from Systematics.

- Participated throughout the software development life cycle (analyze, design, code & component test, assembly test single, assembly test multiple, assembly test complex, integration test, user acceptance test, production readiness test and production support) of a requirement or IMR (Infoman Management Request; this serves as a ticket to describe production issues). This entails to analyze the impact of the clients requirements to the applications I handle; to provide expertise and/or recommendation in creating design, coding and testing new or modified modules and JCLs; to provide support during install and during 90 days warranty.- Assigned as Application Architect for Disputes and Fraud team. The Application Architect owns the content within their given application area. I make sure to provide functional expertise throughout the entire development cycle and ensure the content of the application remains intact as additional functionality is introduced. I should provide leadership and direction to team members for content of an application and own the functional details of the application software.