Blessen Owoahene Email & Phone Number

Toronto, On, Ca

- Act as a product expert while processing transponder lease requests for transponder equipped vehicles and personal leases.- Demonstrate exceptional multitasking abilities by supporting a high volume of customers while navigating various systems such as PeopleSoft, Salesforce and SAP for streamlined customer service.- Maintain service levels in case management, including telephone answer rates, time to initial contact with customers, and ticket logging systems.- Maintain detailed… Show more - Act as a product expert while processing transponder lease requests for transponder equipped vehicles and personal leases.- Demonstrate exceptional multitasking abilities by supporting a high volume of customers while navigating various systems such as PeopleSoft, Salesforce and SAP for streamlined customer service.- Maintain service levels in case management, including telephone answer rates, time to initial contact with customers, and ticket logging systems.- Maintain detailed records of customer interactions, transactions, comments, and complaints.- Consistently met Key Performance Indicators (KPIs) to ensure customer satisfaction and operational excellence.- Stay up to date with company policies, procedures, job aids, and participate in continuous learning sessions. Show less

• Identify and report all the new or reoccurring fraud trends happening on users’ accounts including fraudulent ID detection, KYC and transactional fraud.• Improved KYC verification by 45% in 6 months with anti-fraud tools and verification systems, which reduced audit risks.• Proactively monitor the clients’ accounts to ensure that anti-fraud systems are set in place and reimbursement for fraudulent transactions are done in a timely manner.• Contact customers via phone or written… Show more • Identify and report all the new or reoccurring fraud trends happening on users’ accounts including fraudulent ID detection, KYC and transactional fraud.• Improved KYC verification by 45% in 6 months with anti-fraud tools and verification systems, which reduced audit risks.• Proactively monitor the clients’ accounts to ensure that anti-fraud systems are set in place and reimbursement for fraudulent transactions are done in a timely manner.• Contact customers via phone or written correspondence to arrange payment for remaining balances for Sendwave Pay. Show less

• Build rapport and listen to users’ concerns, and provide solutions by making skillful and conscientious decisions.• Maintained service levels in case management, including telephone answer rates, time to initial contact with users, and ticket logging systems.• Quickly identified patterns in user feedback and advocated for them to be addressed swiftly to improve user experience.• Provide responses to general inquiry calls based on information provided as part of the services we… Show more • Build rapport and listen to users’ concerns, and provide solutions by making skillful and conscientious decisions.• Maintained service levels in case management, including telephone answer rates, time to initial contact with users, and ticket logging systems.• Quickly identified patterns in user feedback and advocated for them to be addressed swiftly to improve user experience.• Provide responses to general inquiry calls based on information provided as part of the services we offered. Show less

• Connected, built rapport and performed solution based selling approaches by overcoming customer objections through listening, understanding, probing, and offered solutions that catered to customers’ needs.• Assisted new and existing residential clients via outbound calls and texts with various issues related to their account, while simultaneously navigated through multiple systems and tools.• Increased revenue by >20% in 6 months, resulting in being awarded the sales representative… Show more • Connected, built rapport and performed solution based selling approaches by overcoming customer objections through listening, understanding, probing, and offered solutions that catered to customers’ needs.• Assisted new and existing residential clients via outbound calls and texts with various issues related to their account, while simultaneously navigated through multiple systems and tools.• Increased revenue by >20% in 6 months, resulting in being awarded the sales representative recognized with TELUS's highest honour. Show less

• In addition to sales associate responsibilities, drove profitable sales growth through segment ownership.• Responsible for opening and closing procedures, such as processing end of day paperwork, cash management and daily sales reconciliation.• Assisted management team in creating and communicating action plans that optimized results; executed operational activities and controlled payroll budget and expenses.• Lead with professionalism and behaviours guided by the company values… Show more • In addition to sales associate responsibilities, drove profitable sales growth through segment ownership.• Responsible for opening and closing procedures, such as processing end of day paperwork, cash management and daily sales reconciliation.• Assisted management team in creating and communicating action plans that optimized results; executed operational activities and controlled payroll budget and expenses.• Lead with professionalism and behaviours guided by the company values, in addition to managing and resolving customer relations issues. Show less

• Completed contract renewals, new activations towards device financing agreements, home phone and internet activations, as well as submitted Fido MasterCard credit applications.• Achieved 138% to target on Client Hardware Upgrades and Renewals, as well as an average of 110% to target on Client Phone Insurance sales.• Scored a 97.8% score on Net Promoter Score Surveys about customer experience and likelihood to recommend to other potential clients.

• Maintain high standards of customer service during high-volume, fast-paced operations• Communicated clearly and positively with coworkers and management• Mastered point-of-service computer system for automated order taking• Handled currency and credit transactions quickly and accurately• Resolved complaints promptly and professionally• Took initiative to find extra tasks when scheduled duties were completed