Blessen Owoahene Email & Phone Number

Toronto, ON, CA

- Act as a product expert while processing transponder lease requests for transponder equipped vehicles and personal leases.- Demonstrate exceptional multitasking abilities by supporting a high volume of customers while navigating various systems such as PeopleSoft, Salesforce and SAP for streamlined customer service.- Maintain service levels in case.

• Identify and report all the new or reoccurring fraud trends happening on users’ accounts including fraudulent ID detection, KYC and transactional fraud.
• Improved KYC verification by 45% in 6 months with anti-fraud tools and verification systems, which reduced audit risks.
• Proactively monitor the clients’ accounts to ensure that anti-fraud systems are set in place and reimbursement for fraudulent transactions are done in a timely manner.
• Contact customers via phone or written… Show more
• Contact customers via phone or written correspondence to arrange payment for remaining balances for Sendwave Pay. Show less

• Build rapport and listen to users’ concerns, and provide solutions by making skillful and conscientious decisions.
• Maintained service levels in case management, including telephone answer rates, time to initial contact with users, and ticket logging systems.
• Quickly identified patterns in user feedback and advocated for them to be addressed swiftly to improve user experience.
• Provide responses to general inquiry calls based on information provided as part of the services we… Show more
• Provide responses to general inquiry calls based on information provided as part of the services we offered. Show less

• Connected, built rapport and performed solution based selling approaches by overcoming customer objections through listening, understanding, probing, and offered solutions that catered to customers’ needs.
• Assisted new and existing residential clients via outbound calls and texts with various issues related to their account, while simultaneously navigated through multiple systems and tools.
• Increased revenue by >20% in 6 months, resulting in being awarded the sales representative… Show more
• Increased revenue by >20% in 6 months, resulting in being awarded the sales representative recognized with TELUS's highest honour. Show less

• In addition to sales associate responsibilities, drove profitable sales growth through segment ownership.
• Responsible for opening and closing procedures, such as processing end of day paperwork, cash management and daily sales reconciliation.
• Assisted management team in creating and communicating action plans that optimized results; executed operational activities and controlled payroll budget and expenses.
• Lead with professionalism and behaviours guided by the company values… Show more
• Lead with professionalism and behaviours guided by the company values, in addition to managing and resolving customer relations issues. Show less

• Completed contract renewals, new activations towards device financing agreements, home phone and internet activations, as well as submitted Fido MasterCard credit applications.
• Achieved 138% to target on Client Hardware Upgrades and Renewals, as well as an average of 110% to target on Client Phone Insurance sales.
• Scored a 97.8% score on Net Promoter Score Surveys about customer experience and likelihood to recommend to other potential clients.

• Maintain high standards of customer service during high-volume, fast-paced operations
• Communicated clearly and positively with coworkers and management
• Mastered point-of-service computer system for automated order taking
• Handled currency and credit transactions quickly and accurately
• Resolved complaints promptly and professionally
• Took initiative to find extra tasks when scheduled duties were completed