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Started with this new company as Administrative Head. Collaborated with top management in establishing the Standard Policies and Procedures of 5 departments (Admin, IT, Safety and Health, Community Social Responsibility and Legal) keeping in mind the objective of being ISO 9001-2015 certified. After the ISO certification in about 2 years, was tasked to focus on the business continuity systems and processes of 10 project sites in addition of 2 offices thereby enhancing the IT, Environmental,… Show more Started with this new company as Administrative Head. Collaborated with top management in establishing the Standard Policies and Procedures of 5 departments (Admin, IT, Safety and Health, Community Social Responsibility and Legal) keeping in mind the objective of being ISO 9001-2015 certified. After the ISO certification in about 2 years, was tasked to focus on the business continuity systems and processes of 10 project sites in addition of 2 offices thereby enhancing the IT, Environmental, Safety, Health and Security. Show less

Was part of the management team primarily to increase and maintain accredited service providers nationwide such as hospitals, clinics and medical professionals. Handled escalated issues of clients or patients in a timely manner. Coordinated, collaborated and even assisted other departments to enhance and expedite administrative processes in pursuit to customer service excellence of the company.

Asia Gulf Companies has four (4) business industries which are Food, Trading, Travel and Real Estate. Mainly responsible for revenue generation and also encouraging repeat business of the two (2) industries; 1. Food under La Comida Express Gourmet & Catering of Asia Gulf Restaurant. 2. Trading under La Carne Premium Meat of Asia Gulf Trading Being in sales, I keep in mind to provide excellent quality products and services to our customers, I work hand in hand with the… Show more Asia Gulf Companies has four (4) business industries which are Food, Trading, Travel and Real Estate. Mainly responsible for revenue generation and also encouraging repeat business of the two (2) industries; 1. Food under La Comida Express Gourmet & Catering of Asia Gulf Restaurant. 2. Trading under La Carne Premium Meat of Asia Gulf Trading Being in sales, I keep in mind to provide excellent quality products and services to our customers, I work hand in hand with the team and oversee the operation to ensure excellent customer service is provided. I do market research, coordinate with butcher, chef and suppliers to make accurate and rapid cost calculations. Come up with best prices in comparison with current market and create packages & proposals. I identify new sales prospects as well as maintaining relationships with existing clients. Show less

• Goes through the process of verification prior to providing information for HIPAA – Health Insurance Portability and Accountability compliance; Provide medical claims information or status, Verify the ICD 10 and CPT used are correct• Understand and provide resolutions to incorrectly processed claims • Monitor calls of colleagues and provide feedback to ensure quality service • Coordinate with the management regarding the issues encountered or questionable processes to be calibrated.

• Analyze performances based on 4 KPI’s – Quality, Customer Service Satisfaction, Average Handling Time, and Attendance.• Develop action plans and coached agents to improve their quality of work and service, • Ensure agents’ career growth through motivation,• Accountable to achieving high standard work performance including adherence to company’s and client’s policies, rules and regulations. Provide disciplinary actions when necessary. • Relay or educate agents all the necessary… Show more • Analyze performances based on 4 KPI’s – Quality, Customer Service Satisfaction, Average Handling Time, and Attendance.• Develop action plans and coached agents to improve their quality of work and service, • Ensure agents’ career growth through motivation,• Accountable to achieving high standard work performance including adherence to company’s and client’s policies, rules and regulations. Provide disciplinary actions when necessary. • Relay or educate agents all the necessary information that they should be aware of. • Performs other related functions or duties assigned by immediate superior. Show less

General Sales Agent of Malaysia Airlines in Visayas and Mindanao, flights out of Cebu was 3x per week with 144 up seating capacity. Worked with 2 Passenger Sales, 1 Cargo Sales, 2 Reservation and 1 Accountant staff. Oversees the administrative sales and operations for both passenger and cargo. Responsible in setting and implementing strategies or marketing plans to meet the target sales output.

Responsible for the passenger marketing and sales program and continued to assist in reservations and ticketing. On February 1997, was appointed as the Officer-in Charge. Handled the administrative works and operations of passenger and cargo sales performance.

Handled airport departure and arrival operations. Greeting and checking passenger documentation. Such that during departure, check passengers in using a computer based system, issuing boarding cards and baggage labels. Apply airline regulations which may involve charging excess baggage or upselling. Adhere and apply strict security and safety regulations. Effectively assist passengers with their experience travelling through the airport. And upon arrival, meet and greet passengers. Direct… Show more Handled airport departure and arrival operations. Greeting and checking passenger documentation. Such that during departure, check passengers in using a computer based system, issuing boarding cards and baggage labels. Apply airline regulations which may involve charging excess baggage or upselling. Adhere and apply strict security and safety regulations. Effectively assist passengers with their experience travelling through the airport. And upon arrival, meet and greet passengers. Direct passengers with arrival procedures. Apart from being a PSA, assisted in reservations and ticketing or marketing and sales during non-flight days. Represented the company in some government agency transactions such as immigration and customs Show less