Built (recruited, coached, and managed) a team to ensure critical time sensitive projects are delivered as per the agreed SLAs. Defined operational KPIs and procedures, monitored productivity, carried out several SWOT analyses to ensure operational excellence & quality parameters are met.Worked on projects with 2000+ stores scheduled for migration and completed 900 stores in a span of 5 monthsCreate Daily reports to present to the higher-level management and provide briefings on the same to ensure they are up to do date on the projects progress. Maintain issue register, highlight and escalate deviations, improper installations, and potential risks.

Worked with AT&T as a solution architect to cater various network change requests for their customer “IBM.” Engage in various presales activities to provide end to end network solutions for IBMs customers. Worked on sales force to accept each network change request and update the progress on each request. Used Visio to create high level network diagrams.Proactively understand customers network design and provide suitable solutions for their various network demands which includes network upgradation, decommissioning of old devices, implementing new technologies like SD WAN technology, remove End of sale Cisco/Juniper devices from customers premises, propose and commission latest devices and ensure their network is up and running.

Perform network migrations (Routing and Switching) for Canadian based service provider “TELUS” from ADSL to VDSL+2 so as to provide high quality TTV and internet services. Travelled overseas and transitioned a new project called “Commissioning of DSLAMs”Perform comprehensive Knowledge Transfer via trainings and create documents to successfully transition a new project offshore and act as the prime SPOC between offshore and onshore teams